Tyron Steve Lopez Marin
Learning & Development Specialist
Desamparados,SJ
Summary
Experienced L&D specialist skilled in coordinating learning programs and enhancing training effectiveness. Adept at managing multiple projects and seamlessly integrating new training methodologies and resources. Demonstrates strong organizational and communication abilities, fostering a collaborative environment for the smooth execution of programs.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Learning Coordinator - Global
Roche
05.2024 - Current
- Evaluated employee performance and identified skill gaps, developing targeted training sessions to address specific needs.
- Managed relationships with external training vendors, ensuring cost-effective solutions for continued professional development opportunities.
- Execute system data maintenance and administrative tasks in various LMS platforms, ensuring accuracy and timeliness.
- Provide customer service and advisory support to Learning Community and business partners, ensuring seamless end-to-end process completion.
- Coordinate complex data maintenance, financial tasks, and compliance activities within Learning and Development.
- Lead learning projects, ensuring efficient communication, planning, and project execution.
- Manage stakeholder relationships to align learning initiatives with business goals.
- Oversee local onboarding activities and organize learning programs to meet business and local requirements.
- Collaborate with internal/external providers and government representatives to optimize learning delivery.
- Coordinate event management activities and advise on training matrix optimization.
Training Lead
Auxis
04.2023 - 05.2024
- Evaluated training program effectiveness through regular feedback collection and assessment tools, ensuring continuous improvement.
- Managed budget allocations for multiple training projects, ensuring cost-effective delivery without compromising quality or impact.
- Led stakeholder discussions to identify training needs and develop comprehensive programs.
• Coordinated training classes, aligning with stakeholder requirements, deadlines, and headcount. - Onboarded and trained 10+ trainers, achieving a 98% retention rate.
- Developed continuous improvement plans for trainers, enhancing effectiveness and skillset.
- Updated training programs for Financial and Healthcare clients to incorporate best practices.
- Built program frameworks from scratch, ensuring effective and comprehensive training materials.
- Administered various LMS environments and ensured seamless training delivery and tracking.
- Analyzed training gaps and operations to drive improvements.
Trainer
Auxis
04.2022 - 04.2023
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Delivered Financial and Healthcare training, ensuring smooth onboarding for new clients.
- Designed and updated training materials to maintain relevance with industry trends.
- Mentored trainer backups, enhancing their skillset and supporting team development.
- Facilitated high-engagement training sessions using creative and adult learning techniques.
- Partnered with Operations to ensure smooth transition from training to production.
- Created refresher materials to support ongoing skill development and knowledge retention.
Trainer II
Concentrix
04.2021 - 02.2022
- Delivered client-focused training to address the needs of new hires in the Financial and Healthcare sectors
- Updated and modified training curriculum to align with product updates and industry trends, ensuring up-to-date training content
- Mentored trainer backups to enhance their skills and knowledge, fostering a culture of continuous learning
- Utilized effective presentation and facilitation skills, incorporating creative and adult/accelerated learning techniques, resulting in high participant engagement and knowledge retention
- Supported and partnered with Operations to ensure a seamless transition from training to the production environment, facilitating a smooth workflow
- Conducted analysis to identify any gaps in the training curriculum or operation cost center, driving targeted improvements
- Created new material for refresher sessions based on client needs, ensuring ongoing skill development and knowledge enhancement
Acting Trainer
Concentrix
06.2020 - 04.2021
- Delivered client-focused training to address the needs of new hires in the Financial and Healthcare sectors
- Utilized effective presentation and facilitation skills, incorporating creative and adult/accelerated learning techniques, resulting in high participant engagement and knowledge retention
- Supported and partnered with Operations to ensure a seamless transition from training to the production environment, facilitating a smooth workflow
Senior Agent
Concentrix
06.2019 - 06.2020
- Oversaw a group of agents, providing assistance and guidance
- Conducted call evaluations to identify behaviors and provided feedback and coaching to agents for improvement
- Created and implemented action plans based on individual agent needs to enhance their performance metrics
- Handled escalations to resolve complex issues
Disputes and Claims Advisor
Concentrix
01.2019 - 06.2019
- Handle customer complaints
- File claims and follow-up claims
- Analyze and solve claims based on company policies
Customer Service Advisor
Concentrix
10.2018 - 01.2019
- Interacted with customers and resolved basic technical issues
Education
High School Diploma -
Instituto IBASA
Skills
Training Management and Delivery
Learning management systems
Adult learning theory
Learning and Development Strategy
Training Needs Analysis
Excellent Communication Skills
Project and Stakeholder Management
Proficient in Microsoft Office Suite
Proficient in Adobe Photoshop
Assessment tools
Content development
Timeline
Learning Coordinator - Global
Roche
05.2024 - Current
Training Lead
Auxis
04.2023 - 05.2024
Trainer
Auxis
04.2022 - 04.2023
Trainer II
Concentrix
04.2021 - 02.2022
Acting Trainer
Concentrix
06.2020 - 04.2021
Senior Agent
Concentrix
06.2019 - 06.2020
Disputes and Claims Advisor
Concentrix
01.2019 - 06.2019
Customer Service Advisor
Concentrix
10.2018 - 01.2019
High School Diploma -
Instituto IBASA