Tyron Steve Lopez Marin
Learning & Development Specialist
Desamparados,SJ
Summary
Experienced L&D specialist skilled in coordinating learning programs and enhancing training effectiveness. Adept at managing multiple projects and seamlessly integrating new training methodologies and resources. Demonstrates strong organizational and communication abilities, fostering a collaborative environment for the smooth execution of programs.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Learning Coordinator - Global
Roche
05.2024 - Current
- Evaluated employee performance and identified skill gaps, developing targeted training sessions to address specific needs.
- Managed relationships with external training vendors, ensuring cost-effective solutions for continued professional development opportunities.
- Execute system data maintenance and administrative tasks in various LMS platforms, ensuring accuracy and timeliness.
- Provide customer service and advisory support to Learning Community and business partners, ensuring seamless end-to-end process completion.
- Coordinate complex data maintenance, financial tasks, and compliance activities within Learning and Development.
- Lead learning projects, ensuring efficient communication, planning, and project execution.
- Manage stakeholder relationships to align learning initiatives with business goals.
- Oversee local onboarding activities and organize learning programs to meet business and local requirements.
- Collaborate with internal/external providers and government representatives to optimize learning delivery.
- Coordinate event management activities and advise on training matrix optimization.
Training Lead
Auxis
04.2023 - 05.2024
- Evaluated training program effectiveness through regular feedback collection and assessment tools, ensuring continuous improvement.
- Managed budget allocations for multiple training projects, ensuring cost-effective delivery without compromising quality or impact.
- Led stakeholder discussions to identify training needs and develop comprehensive programs.
• Coordinated training classes, aligning with stakeholder requirements, deadlines, and headcount. - Onboarded and trained 10+ trainers, achieving a 98% retention rate.
- Developed continuous improvement plans for trainers, enhancing effectiveness and skillset.
- Updated training programs for Financial and Healthcare clients to incorporate best practices.
- Built program frameworks from scratch, ensuring effective and comprehensive training materials.
- Administered various LMS environments and ensured seamless training delivery and tracking.
- Analyzed training gaps and operations to drive improvements.
Trainer
Auxis
04.2022 - 04.2023
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Delivered Financial and Healthcare training, ensuring smooth onboarding for new clients.
- Designed and updated training materials to maintain relevance with industry trends.
- Mentored trainer backups, enhancing their skillset and supporting team development.
- Facilitated high-engagement training sessions using creative and adult learning techniques.
- Partnered with Operations to ensure smooth transition from training to production.
- Created refresher materials to support ongoing skill development and knowledge retention.
Trainer II
Concentrix
04.2021 - 02.2022
- Delivered client-focused training to address the needs of new hires in the Financial and Healthcare sectors
- Updated and modified training curriculum to align with product updates and industry trends, ensuring up-to-date training content
- Mentored trainer backups to enhance their skills and knowledge, fostering a culture of continuous learning
- Utilized effective presentation and facilitation skills, incorporating creative and adult/accelerated learning techniques, resulting in high participant engagement and knowledge retention
- Supported and partnered with Operations to ensure a seamless transition from training to the production environment, facilitating a smooth workflow
- Conducted analysis to identify any gaps in the training curriculum or operation cost center, driving targeted improvements
- Created new material for refresher sessions based on client needs, ensuring ongoing skill development and knowledge enhancement
Acting Trainer
Concentrix
06.2020 - 04.2021
- Delivered client-focused training to address the needs of new hires in the Financial and Healthcare sectors
- Utilized effective presentation and facilitation skills, incorporating creative and adult/accelerated learning techniques, resulting in high participant engagement and knowledge retention
- Supported and partnered with Operations to ensure a seamless transition from training to the production environment, facilitating a smooth workflow
Senior Agent
Concentrix
06.2019 - 06.2020
- Oversaw a group of agents, providing assistance and guidance
- Conducted call evaluations to identify behaviors and provided feedback and coaching to agents for improvement
- Created and implemented action plans based on individual agent needs to enhance their performance metrics
- Handled escalations to resolve complex issues
Disputes and Claims Advisor
Concentrix
01.2019 - 06.2019
- Handle customer complaints
- File claims and follow-up claims
- Analyze and solve claims based on company policies
Customer Service Advisor
Concentrix
10.2018 - 01.2019
- Interacted with customers and resolved basic technical issues
Education
High School Diploma -
Instituto IBASA
Skills
Training Management and Delivery
Timeline
Learning Coordinator - Global
Roche
05.2024 - Current
Training Lead
Auxis
04.2023 - 05.2024
Trainer
Auxis
04.2022 - 04.2023
Trainer II
Concentrix
04.2021 - 02.2022
Acting Trainer
Concentrix
06.2020 - 04.2021
Senior Agent
Concentrix
06.2019 - 06.2020
Disputes and Claims Advisor
Concentrix
01.2019 - 06.2019
Customer Service Advisor
Concentrix
10.2018 - 01.2019
High School Diploma -
Instituto IBASA
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