Ulysses Quirós Valverde
Resumen profesional
Motivated Network Engineer and Electronics Technician with solid experience in global Network Operations Centers (NOC) and critical infrastructure support. Specialized in Cisco technologies (CCNA Certified), network incident resolution in financial environments (HSBC), and hardware maintenance. Currently expanding technical capabilities into software engineering and workflow automation using AI (N8N). Bilingual and focused on operational efficiency.
Datos destacados
2026
2026
years of professional experience
1
1
Certification
Experiencia
Network Operations Engineer & Infrastructure
Foundever Costa Rica
2020.05 - 2026.02
Cisco CMS
Foundever
2023.07 - 2026.02
- - Monitored and resolved critical incidents for HSBC's global infrastructure, ensuring high availability of banking services.
- Acted as Bin Manager, responsible for analyzing incoming tickets and strategically assigning cases to the appropriate engineers based on technical expertise and priority.
- Managed and diagnosed faults using Cisco CMS tools.
- Collaborated with international teams for effective triage and escalation of network issues.
Cisco IOS-XR
Foundever
2022.01 - 2023.07
- Provided specialized technical support for Cisco IOS-XR operating systems.
- Managed configurations, upgrades and advanced troubleshooting for service providers.
Cisco Hardware
Foundever
2020 - 2022
- Performed maintenance, installation, and repair of Cisco network hardware.
- Drive RMA process for Cisco equipment, managing the end-to-end flow of defective hardware returns and replacements.
- Ensured physical and operational equipment integrity.
Electronics Technician
Comjir S.A.
2016.06 - 2019.04
- Specialized in the installation, configuration, and maintenance of radio communication equipment and systems.
- Executed preventive and corrective maintenance on electronic equipment.
- Conducted component-level diagnostics and repair of communication hardware and RF devices.
Formación
Software Engineering
Universidad Latina de Costa Rica
High School Diploma - Electronics Technician
C.T.P. Roberto Gamboa Valverde
Enfatiza tus habilidades clave
- Networking & Protocols: Cisco CCNA, Cisco IOS-XR, NOC Operations, Incident Management
- Automation & IA: AI Workflow Automation (N8N), Process Optimization
- Computing & OS: Windows/Linux Server, Virtualization (VMware/VirtualBox)
- Hardware & RF: Radio Frequency (RF) equipment installation, Cisco RMA process management, Hardware diagnostics and repair
- Productivity & Admin: Advanced Microsoft 365 (Excel, Teams, SharePoint), ServiceNow
Languages
Español
Nativo
C2
Inglés
Avanzado
C1
Diplomas
Cisco Certified Network Associate (CCNA).
CCNA Modules 1–4 – University of Costa Rica (UCR).
AI Automation (N8N) – Workflow Automation.
Cisco IT Essentials – Hardware and Software Maintenance.
Motorola R56 Certification – Communication Systems Installation Standards.
Cronología
Cisco CMS
Foundever
2023.07 - 2026.02
Cisco IOS-XR
Foundever
2022.01 - 2023.07
Network Operations Engineer & Infrastructure
Foundever Costa Rica
2020.05 - 2026.02
Electronics Technician
Comjir S.A.
2016.06 - 2019.04
High School Diploma - Electronics Technician
C.T.P. Roberto Gamboa Valverde
Cisco Hardware
Foundever
2020 - 2022
Software Engineering
Universidad Latina de Costa Rica