VALERIA GARRIDO
Team Leader And Journalist
San Rafael, Montes, San José,Costa Rica
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and engaging each individual. Offering 4 years of leadership experience and 8 in the travel industry. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
2
2
Languages
12
12
years of post-secondary education
13
13
years of professional experience
Work History
Team Manager
CWT
Santa Ana, San Jose
04.2016 - 12.2020
- Ensured alignment of objectives, execution plans, and communication between front line counselors, program management, upper management, off shore teams and client management.
- Drove performance of staff by creating incentives, positive work atmosphere and administrating monthly and annual reviews to direct reports. Set clear and measurable goals.
Avianca , Flight Attendant
01.2011 - 01.2015
- Ensured safety and comfort of passengers during all flight phases.
Customer Service Representative
Incall International
San Pedro, San Jose
01.2010 - 01.2011
- Addressed customers' complaints, orders and inquiries about beachbody.com´s products and services.
Call Center Representative
Datascension International
01.2007 - 01.2010
- Conducted surveys regarding customer satisfaction and product preferences.
Education
High School Diploma -
Lincoln School
01.2001 - 01.2009
Bachelor - Journalism
Universidad Latina de Costa Rica
01.2012 - 01.2016
CWT- John Maxwell Leadership Workshop - undefined
Skills
Time management
undefinedHobbies
Karaoke fan, bike rider and volunteer for environment and social initiatives.
Timeline
Team Manager
CWT
04.2016 - 12.2020
Bachelor - Journalism
Universidad Latina de Costa Rica
01.2012 - 01.2016
Avianca , Flight Attendant
01.2011 - 01.2015
Customer Service Representative
Incall International
01.2010 - 01.2011
Call Center Representative
Datascension International
01.2007 - 01.2010
High School Diploma -
Lincoln School
01.2001 - 01.2009
CWT- John Maxwell Leadership Workshop - undefined
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