Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Valeria González Blanco

Barva

Summary

Professional with strong experience in product applications and adept at delivering impactful solutions. Focused on team collaboration and achieving results, ensuring adaptability to changing needs. Skilled in technical support, customer experience, and system applications. Reliable and driven, valued for strong communication and problem-solving abilities.

Overview

5
5
years of professional experience

Work History

Product Application Specialist

3M
05.2023 - Current
  • Managed client relationships, ensuring satisfaction through regular communication and prompt issue resolution.
  • Acted as the primary contact between product development, sales, and customers to ensure optimal product performance and customer satisfaction.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided post-implementation support to clients, ensuring smooth operation of newly integrated systems.
  • Optimized existing workflows by implementing best practices in software configuration management and process improvement techniques.

Customer Service Representative

Concentrix
04.2020 - 11.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.


Banking Specialist

Citizens Bank
12.2019 - 04.2020
  • Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
  • Maintained excellent client relations, resulting in increased referrals and repeat business.
  • Increased customer satisfaction by providing personalized banking solutions and exceptional service.
  • Managed risk effectively by conducting thorough credit assessments and adhering to established lending guidelines.
  • Opened new accounts and made changes to existing accounts.

Education

Bachelor of Science - Business Administration And Management

Latin University of Costa Rica
San José, Costa Rica
04-2028

Skills

  • Client relationship building
  • Customer support
  • Teamwork and collaboration
  • Attention to detail
  • Analytical thinking
  • Problem-solving abilities
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Excel
  • SharePoint
  • Sales Force

Languages

English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)

Timeline

Product Application Specialist

3M
05.2023 - Current

Customer Service Representative

Concentrix
04.2020 - 11.2022

Banking Specialist

Citizens Bank
12.2019 - 04.2020

Bachelor of Science - Business Administration And Management

Latin University of Costa Rica

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Valeria González Blanco