Valeria Monge
San Jose
Summary
Dynamic Collections Agent with proven expertise in payment arrangements and collections processing at Client Services Inc. Skilled in skip tracing and account management, I excel in high-pressure environments, demonstrating strong negotiation abilities and a commitment to customer satisfaction. Adaptable and self-motivated, I consistently achieve fair resolutions while maintaining professionalism.
Overview
5
5
years of professional experience
Work History
Collections Agent
Client Services Inc
03.2023 - 08.2024
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Miscellaneous
Allergan Medical
10.2019 - 12.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Representative
Veterinaria Hipermascotas
02.2021 - 05.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Mep
San Jose11-2020
Skills
- Payment arrangement
- Skip tracing
- Collections processing
- Account management
Timeline
Collections Agent
Client Services Inc
03.2023 - 08.2024
Customer Service Representative
Veterinaria Hipermascotas
02.2021 - 05.2021
Miscellaneous
Allergan Medical
10.2019 - 12.2021
High School Diploma -
Mep
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