VALERY FABIANA MONTERO VINDAS
San Jose
Summary
Detail-oriented and effective communicator with experience in customer service and database analysis. A proactive and dynamic professional, dedicated to continuous improvement and learning in any assigned task. Committed to following directives and demonstrating a readiness to assist colleagues. Adaptable to change and eager to pursue opportunities for professional development.
Overview
3
3
years of professional experience
Work History
GLOBAL BPO AGENT - CUSTOMS DECLARATION DATA ENTRY SPECIALIST
DHL
Heredia, Costa Rica
08.2022 - Current
- Prepare and manage customs declarations for Germany, ensuring compliance with regulations
- Accurately enter and verify shipment data and documentation
- Collaborate with teams to resolve shipment issues and improve customs processes
- Checked for accuracy by verifying data and records.
- Followed data entry protocols, rules and regulations.
ML DATA ASSOCIATE I (AMAZON VISUAL OPERATION CENTER)
Amazon
Heredia, Costa Rica
04.2022 - 08.2022
- Prepare and annotate data for machine learning models
- Conduct quality checks to ensure data accuracy
- Collaborate with teams to enhance data processes
COSTUMER SERVICE REPRESENTATIVE
Valor Global
Heredia, Costa Rica
11.2021 - 04.2022
- Process payments and review invoices for accuracy
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
ENGLISH INTERMEDIATE - undefined
Instituto Nacional de Aprendizaje
10.2021
PROCESAMIENTO DE TEXTOS (OFFICE) - undefined
Instituto Nacional de Aprendizaje
10.2021
HIGH SCHOOL DIPLOMA - undefined
CTP Calle Blancos
01.2019
Skills
- English Proficiency: Intermediate (B2)
- Proficient in Microsoft Office Suite: Word, Excel, PowerPoint
- Strong Time Management and Organizational Abilities
- Expertise in Documentation Practices
- Data Entry, Analysis, and Management Competencies
- Ability to Perform Effectively Under Pressure
- Meticulous Attention to Detail
- High Level of Adaptability
- Proficient Typing Skills
- Positive attitude
- Customer service and care
- Problem-solving
- Stress management
- MLS data entry and maintenance
Languages
English
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)
Timeline
GLOBAL BPO AGENT - CUSTOMS DECLARATION DATA ENTRY SPECIALIST
DHL
08.2022 - Current
ML DATA ASSOCIATE I (AMAZON VISUAL OPERATION CENTER)
Amazon
04.2022 - 08.2022
COSTUMER SERVICE REPRESENTATIVE
Valor Global
11.2021 - 04.2022
ENGLISH INTERMEDIATE - undefined
Instituto Nacional de Aprendizaje
PROCESAMIENTO DE TEXTOS (OFFICE) - undefined
Instituto Nacional de Aprendizaje
HIGH SCHOOL DIPLOMA - undefined
CTP Calle Blancos