Valery Vargas Ocampo
La Fortuna,Alajuela
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Hardworking employee enthusiastic about learning different kinds of operations . Pursues opportunities to learn new skills and contribute to group success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Service Express Agent
Tabacon Thermal Resort & Spa
02.2023 - Current
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Proactively communicated with other departments to ensure smooth coordination of guest services.
- Trained staff on operating procedures and company services.
- Followed up with customers to offer additional support and check resolution satisfaction.
Receptionist
Tabacon Thermal Resort & Spa
01.2022 - 02.2023
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled assignments independently with good judgement and critical thinking skills.
Education
High School Diploma -
Liceo Chachagua
Chachagua12.2016
Skills
- Sales and Upselling
- Customer Service
- Attention to Detail
- Call Center Operations
Certification
- Customer Service
- Bachelor's degree in secondary education
Additional Information
I am very versatile in what I have to do. I personally think that every job is more than the assigned responsibilities.
I like to have good relationships with co workers.
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Service Express Agent
Tabacon Thermal Resort & Spa
02.2023 - Current
Receptionist
Tabacon Thermal Resort & Spa
01.2022 - 02.2023
High School Diploma -
Liceo Chachagua
- Customer Service
- Bachelor's degree in secondary education
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