Email Management Tools
Vanessa Aparicio
TECHNICAL WEB DESING AND DEVELOPMENT
San Pedro Sula
Summary
Detail-oriented and driven Executive Administrative Assistant with expertise in problem-solving and managing daily office functions. Uniquely qualified to handle VIP visitors and guests. Proficient in MS Office Suite and office communications equipment operations.
Results-driven recruitment professional well-versed in talent sourcing, candidate evaluation, and onboarding processes. Known for fostering collaborative team environments and delivering on recruitment objectives with precision. Reliable in adapting to evolving organizational requirements and skilled in leveraging data-driven insights to make informed hiring decisions.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
5
5
years of professional experience
Work History
Recruitment Specialist
Virtual Latinos
07.2024 - 03.2025
- Reduced time-to-hire with a focus on targeted candidate outreach and timely follow-ups with both candidates and hiring managers.
- Negotiated offer terms effectively, resulting in high acceptance rates among selected candidates.
- Streamlined recruitment processes by implementing effective applicant tracking systems and organizational tools for increased efficiency.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Implemented candidate feedback system to refine recruitment processes continually.
- Assisted with writing job postings and job descriptions for boards.
Client Happiness Coordinator
Acba Legal Placement Service
08.2023 - 03.2024
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Gathered and organized materials to support operations.
- Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
Customer Service Representative
StarTek
08.2022 - 06.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
DEVELOPER JUNIOR
Registro Nacional De Las Personas
10.2019 - 07.2022
- Worked closely with clients to gather requirements and translate them into technical specifications for implementation.
- Continuously updated skills through training courses, workshops, and self-study—staying current on industry trends and emerging technologies.
- Collaborated with cross-functional teams to ensure seamless integration of new features.
- Developed software for desktop and mobile operating systems.
- Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
- Debugged complex software issues, leading to a more stable product release.
Education
AA in Web Development & Desing - Computer And Information Systems
CEUTEC
Tegucigalpa, Honduras 05.2001 -
Skills
Talent acquisition
Offer negotiation
Resume screening
Applicant tracking systems
Job posting optimization
Behavioral interviewing
Candidate assessment
Database maintenance
Customer relationship management
Software
PM & CRM Management
MS & Google Suit
Digital Files Management
Calendar Management Tools
Database Management
Writing
Timeline
Recruitment Specialist
Virtual Latinos
07.2024 - 03.2025
Client Happiness Coordinator
Acba Legal Placement Service
08.2023 - 03.2024
Customer Service Representative
StarTek
08.2022 - 06.2023
DEVELOPER JUNIOR
Registro Nacional De Las Personas
10.2019 - 07.2022
AA in Web Development & Desing - Computer And Information Systems
CEUTEC
05.2001 -
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