Vernice BAKER
Louisville,KY
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Key Holder / CEC / Coordinator
T. J. MAXX, Towne Center
02.2019 - Current
- KEY CARRIER alternate role based on store needs, predominantly performing role of Coordinator and occasionally acting as key carrier, taking on a leadership role in maintaining all aspects of the store
- I have open availability, including night and weekends
- CEC responsible for promoting an excellent customer experience
- Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty program
- COORDINATOR Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
Cage Cashier
South Point Hotel Casino
09.2015 - 06.2018
- Sold chips, tokens or tickets to patrons based on individual needs
- Secured casino funds not in use after balancing cash drawer
- Enforced company standard operating procedures, gaming regulations and Title 31 compliance
- Helped patrons access funds by cashing checkers and processing credit card advances
- Understood and consistently followed gaming commission rules governing establishment activities
- Checked customer identification and verified signatures for large transactions
- Verified and processed authorization forms for transactions
- Processed various cash transactions and answered gaming customer questions
- Monitored customer transactions to detect suspicious or fraudulent activity.
Owner/Operator
NURTURING INFANT CHILD CARE
04.2010 - 06.2015
- For infants, To have to provide each infant the attention of the topical development milestone for find motor skills
- While providing a safe and nurturing environment for their children
- My caregiver provide each infant the attention & care they deserve
- LOVE, Learning & FUN
- Hug first, then teach
- My programs improve the quality of care for baby, toddler and their families.
Education
Louisville Male High School
Skills
- Resource Management
- Cash Handling
- Employee Scheduling
- Safety Enforcement
- Team Member Development
- Sales Coaching
- Staff Training
- Workflow Monitoring
- Front-End Operations
- Alarm Systems
- Customer Service
- Store Opening and Closing
- Team Training
- Workplace Safety
- Rewards Programs
Timeline
Key Holder / CEC / Coordinator
T. J. MAXX, Towne Center
02.2019 - Current
Cage Cashier
South Point Hotel Casino
09.2015 - 06.2018
Owner/Operator
NURTURING INFANT CHILD CARE
04.2010 - 06.2015
Louisville Male High School