Veronica Santamaria Arguedas
San Jose
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
CS Trainee
First Fidelity
San Jose
07.2021 - Current
- Customer service and chats trainer
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Contributed to the development of training materials for new hires, sharing best practices for efficient document processing procedures.
- Developed strong working relationships with colleagues through clear communication and effective collaboration on projects.
Chat Support Representative
First Fidelity
San Jose
07.2020 - Current
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Contributed to a positive work environment by assisting colleagues in resolving challenging situations when needed.
- Collaborated with team members to share best practices for handling complex inquiries and improving overall performance.
- Maintained extensive knowledge of company policies, procedures, and offerings to effectively address customer needs.
- Expedited issue resolution with efficient multitasking and prioritization of multiple chat conversations simultaneously.
- Worked closely with each customer to carefully resolve issues within timely fashion.
- Trained new team members on live chat procedures and customer service protocols.
Customer Service Representative
First Fidelity
San Jose
07.2019 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence.
- Enhanced company reputation by providing exceptional customer service and support.
- Assisted in training new hires and offered ongoing support to help them reach their full potential.
Processing Clerk
First Fidelity
San Jose
09.2019 - 07.2021
- Created reports for managers to review
- Streamlined interdepartmental communication by serving as a liaison between the processing team and other departments when necessary.
- Collaborated with team members to meet tight deadlines, ensuring timely completion of assigned tasks in a fast-paced environment.
- Utilized specialized software tools for accurate data entry, maintaining up-to-date skills with relevant technology platforms.
Education
Barbering
Embelleze
San Jose Master In Hairstyle -
Hairstyle Masters Campe
Guadalupe, San Jose High School -
Cloud Forest School
Monteverde, Puntarenas 05.2019
Skills
- Machine learning understanding
- Decision-making capabilities
- Continuous Learning Attitude
- Creativity and Innovation
- Team collaboration mindset
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
CS Trainee
First Fidelity
07.2021 - Current
Chat Support Representative
First Fidelity
07.2020 - Current
Processing Clerk
First Fidelity
09.2019 - 07.2021
Customer Service Representative
First Fidelity
07.2019 - Current
Barbering
Embelleze
Master In Hairstyle -
Hairstyle Masters Campe
High School -
Cloud Forest School