Victor Lopez
Sr. Principal Customer Success Manager
San Rafael,A
Summary
Accomplished Technology Sales and Customer Success Leader with a strong background in technology sales and customer success management. Proven record of accomplishment of driving exceptional client satisfaction and business success. Dedicated to optimizing the value derived from technology solutions and enhancing client satisfaction. Driven to utilize extensive record of accomplishment of successful sales and customer success management to foster strategic partnerships and drive exponential business expansion
Overview
15
15
years of professional experience
15
15
Certifications
2
2
Languages
Work History
Senior Customer Success Manager
Oracle
San José, SJ
06.2017 - Current
- Spearheaded hands-on customer management to ensure seamless product installation and drive successful adoption, while cultivating robust client relationships.
- Delivered valuable information, metrics, and strategic recommendations to clients, while innovating and implementing long-term success programs and tailored onboarding workflows for Oracle users to enhance user experience.
- Delivered exceptional client experiences by cultivating strong relationships and addressing concerns in timely manner
- Achieved 80% customer retention rate and successfully renewed 96% of contracts, ensuring strong partnerships and continuity.
- Expanded product adoption by 35%, identifying growth opportunities and maximizing customer value.
- Led cross-functional teams to successfully complete high-impact projects, fostering collaborative work environment
Senior Territory Sales Manager
Oracle
San José, SJ
12.2011 - 05.2017
- Proactively drove software sales through partners in existing Oracle accounts, maximizing revenue
- Identified and pursued new business opportunities via partners, consistently closing net new revenue streams
- Managed partner accounts for revenue growth and retention, navigating complex sales cycles and negotiating contracts for mutual success
- Collaborated with BDMs to align partner strategies, driving successful outcomes, and maintained accurate sales forecasts in CRM
- Surpassed sales targets by 133% (2016), achieving exceptional revenue growth and exceeding expectations
- Conducted regular business reviews with partners to identify areas for improvement, resulting in increased efficiency and productivity
- Achieved remarkable 35% increase in pipeline, demonstrating effective market penetration.
- Achieved revenue growth by identifying and pursuing new sales opportunities within existing accounts
- Assisted in development and implementation of go-to-market strategies for channel partner programs, resulting in increased market penetration and revenue growth
- Expanded market presence by participating in industry events, networking activities, and utilizing social media platforms to engage potential clients
- Maintained accurate records of account activities using CRM software tools, ensuring seamless handoffs between team members when necessary and providing valuable data for future sales initiatives
Senior Business Analyst
Oracle
San José, SJ
04.2011 - 12.2011
- Provided critical assistance through adept data analysis, enhancing processes, goods, services, and software
- Bridged gap between IT and business functions, adopting agile processes to boost productivity
- Analyzed business performance data, identifying trends and providing strategic insights to senior management
- Proposed enhancements to increase efficiency and operational effectiveness, facilitating smooth transitions.
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives
- Led process mapping initiatives, resulting in optimized workflows and reduced redundancies across departments
Small Business Sales Representative
TD SYNNEX North America
San José, SJ
02.2009 - 03.2011
- Closed first million-dollar deal from Costa Rica, demonstrating strategic sales prowess and market expansion
- Strengthened relationships with complex partners, fostering deeper collaborations and mutual growth opportunities
- Achieved significant 60% increase in sales pipeline, displaying effective sales strategies and business development initiatives.
- Developed accurate forecasts based on historical data analysis and current market conditions to inform strategic decision-making processes for organization
- Built strong referral network through satisfied customers, resulting in increased lead generation and repeat business opportunities
- Increased channel revenue by developing and implementing effective sales strategies
- Drove business expansion through targeted recruitment of new partners aligned with company objectives
Education
MBA - Business Administration
ADEN University
España 01.2019 - 2020.05
Digital Business -
The George Washington University School of Business
United States 01.2019 - 2020.05
Bachelor, Business Administration -
Universidad Americana (CR)
San Jose 01.2008 - 2012.05
General Educational Development GED -
Rialto California Adult School
California 01.2003 - 2005.05
Skills
Cross-functional Collaborationundefined
Certification
NetSuite CX Overview (2024)
Awards
- Global Media Award Cloud World 2021/2022/2023
- CSM Employee Recognition 2023
- Sales Central Power User 2020
Timeline
MBA - Business Administration
ADEN University
01.2019 - 2020.05
Digital Business -
The George Washington University School of Business
01.2019 - 2020.05
Senior Customer Success Manager
Oracle
06.2017 - Current
Senior Territory Sales Manager
Oracle
12.2011 - 05.2017
Senior Business Analyst
Oracle
04.2011 - 12.2011
Small Business Sales Representative
TD SYNNEX North America
02.2009 - 03.2011
Bachelor, Business Administration -
Universidad Americana (CR)
01.2008 - 2012.05
General Educational Development GED -
Rialto California Adult School
01.2003 - 2005.05
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