VIKAS KUMAR
Doha,DA
Summary
Profile Summary
*B.Sc. (Hotel Management & Catering Technology) from IIHM offering over 14 years of experience in Operations, Business Planning, Revenue Management, In door Out door Catering services, Banquet Catering, Training & Development in Hospitality
* Developed a strong network in the industry and utilized the same in reducing consultancy costs for the company
* Experience in Operations Management - Hospitality and F&B, Multiplexes, Facility Management, Client Servicing, Team Management , Catering services and Events Management
*Ensured delivery of high quality services to support customer's need's recommended procedures to minimize the impact to customers, develop business rationale and benefits of any proposed changes
*Managed highly successful F&B operations; clear understanding of budgets, cost analysis, stock, P&L, business requirements and experience of operating multiple units
* Experienced in achieving the delivery of the highest quality of services & performance standards; providing thought leadership on all operational aspects, reviewing performance, systems and processes to ensure smooth and hassle-free operations
* An effective leader with excellent communication, negotiation and relationship building skills
* Experienced in manage in door out door Catering, events, wedding, social, corporate functions and industrial Catering
Accomplished Area Director with proven personnel and operations leadership abilities. Expert in driving team success using effective motivational and management techniques. Monitors data to proactively spot and capitalize on trends.
Overview
15
15
years of professional experience
Work History
Area Director
ShriGo Hotel's and Resort's
Udaipur , Rajasthan
07.2022 - 11.2023
- Key result Area's
- I have a proven track record of success in leading teams to achieve their goals
- I have extensive experience in project management, problem solving, and communication, which have enabled me to deliver results that exceed expectations.
- Out door Catering and Events Managed in corporates.
- Recruited, trained, and managed staff members across multiple departments within the area.
- Organized events such as training sessions, seminars, and conferences for employees in the region.
General Manager
The Opal Hotel
Moradabad Division, India
09.2017 - 06.2022
- Key result Areas:
- Industrial Catering and indoor outdoor events Managed in Radico Khaitan
- Steering activities including rental revenue, strategies implementation, market performance and budget compliance, forecast, and optimal business mix targets analysis and mix management
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed Banquet Catering for Marriage and Corporate Events
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Directed safety operations and maintained clean work environment to adhere to FDA and FSSAI requirements.
Operations Manager
The Opal Hotel
Moradabad Division, India
12.2016 - 08.2017
- Key result Areas:
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed Banquet Catering and out door Catering for corporate and social gatherings.
- Handled Multiple government out door Catering program in Moradabad division.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Resort Manager
Shiva Oasis Spa Resort
Behror, Rajasthan
06.2015 - 11.2016
- Key Result Area's:
- Oversaw maintenance of grounds, facilities and equipment at the resort.
- Organised day to day industrial Catering in multiple corporate in neemrana industrial zone
- Conducted regular inspections of all areas of the resort to ensure safety standards were met.
- Applying tactical & strategic planning skills to achieve the hotel’s revenue goals with emphasis on client satisfaction and delight
- Implementing strategies for driving revenue while keeping a track of expenses and identifying ways to increase bottom-line performance
- Providing support in recruiting, staffing, monitoring and appraising the performance of multi- skilled workforce.
- Managed all segments of a resort, including lodging, food and beverage management, human resources, housekeeping, attractions, guest services,
- Provided leadership support to staff members by setting goals and expectations.
- Planned corporate retreats for business clients using a variety of amenities offered by the resort.
F&B Operation Head ( Restaurant /Catering/Event's)
32nd Milestone
Gurgaon, India
10.2013 - 05.2016
- Key result Areas:
- Prepared and monitored food & beverage budgets and maintained appropriate documentation for sales, costs and inventory control for timely notching of supplies
- Controlled all aspects of Kitchen Management including menu-planning, monitored food production and was responsible for ensuring hygiene at buffet counter and restaurant
- Drafted and executed menus and wine lists, answered questions, described extra dishes (specials) that were not part of menu and finally taking orders
- Monitored daily operations to ensure compliance with company standards, regulations, and customer service expectations.
- Coordinated with other departments to ensure smooth workflow of projects and tasks.
Captain
Hotel Leela Palace
Bangalore
11.2011 - 09.2013
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Tr. Captain
The Kenilworth Beach Resort
Goa, India
06.2009 - 10.2011
- Key result Areas:
- Completed day-to-day duties accurately and efficiently.
- Arrenged events and banquet catering Services
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Industrial Trainee
The Majorda Beach, Resort
Goa, India
10.2008 - 04.2009
- Key result Areas:
- Attended training sessions and meetings to learn new information and develop personal skills.
- Provided support to existing staff on various tasks and duties.
- Collaborated with senior employees and managers to fill in wherever needed.
Education
Bachelor of Science - Hotel Management & Catering Technology
Indian Institute of Hotel
Management
06-2009
Diploma - Computer Application
Sterlight
Foundation
01.2006
Skills
- Highlights:
- F&B Services
- Event Management
- Catering Services
- Front Office
- F & B Production
- Housekeeping
- HRD
- Technical Skills
- Team Management
- Operations Management
- Cost Reduction
- Staff Training and Development
- Program Leadership
- Facility Maintenance
- Project Management
- Production Management
- Workforce Planning
- Employee Performance Management
- Safety Management
- Operational Efficiency
- Inventory Control
Languages
English
Proficient
C2
Hindi
Proficient
C2
Bengali
Upper Intermediate
B2
Accomplishments
- Notable Accomplishments Across The Career
- Opened “UP 22 - 5 Star Dhaaba in Rampur, Uttar Pradesh in Aug'20
- Established 1st Bar and Night Club in Rampur, Uttar Pradesh in Sep.’18
- Organized 1st Fashion Show in Rampur for Mr and Mrs
- Rampur Program in Oct.’18
- Increased the hotel’s profits by 45% within the first year of joining, owing to implementation of extensive marketing and sales plans
- Increased Room Night & Corporate Tie-ups with various small org to increase room night & attract huge footfall
- Achieved “Golden Spoon Award” from 32nd
- Milestone for Koi Restaurant in Jan.’15
- Organized Rang Event at 32nd Milestone and achieved highest sales in Mar.’15
- Organised Industrial Catering program in Radico Khaitan Rampur at Mr. Lalit Khaitan welcome party
- Recognized as Employee of the [2017-2018] for outstanding performance and team contributions.
- Managed Covid L1 Hospital Catering during CoVid 19
Hospitality Industry Professional
- Targeting senior -level assignment in operations, Bussines Planning, Revenue Management, Training and Development in Hospitality (Hotel) Airlines, Retail Industry and Catering services
Timeline
Area Director
ShriGo Hotel's and Resort's
07.2022 - 11.2023
General Manager
The Opal Hotel
09.2017 - 06.2022
Operations Manager
The Opal Hotel
12.2016 - 08.2017
Resort Manager
Shiva Oasis Spa Resort
06.2015 - 11.2016
F&B Operation Head ( Restaurant /Catering/Event's)
32nd Milestone
10.2013 - 05.2016
Captain
Hotel Leela Palace
11.2011 - 09.2013
Tr. Captain
The Kenilworth Beach Resort
06.2009 - 10.2011
Industrial Trainee
The Majorda Beach, Resort
10.2008 - 04.2009
Bachelor of Science - Hotel Management & Catering Technology
Indian Institute of Hotel
Management
Diploma - Computer Application
Sterlight
Foundation
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