Wagner David Castro Serrano

Managed and motivated employees to be productive and engaged in work. As the leader of Business Intelligence, Continuous Improvement, AI, and Process Engineering, drive global programs in continuous learning and standardization, collaborating with interdisciplinary teams across multiple countries. Oversee the continuous improvement of key systems, including management information systems, visual management, problem-solving frameworks, war rooms, VSM, Kaizen events, and strategic planning.

Developed a Lean-focused Process Engineering team that improves KPIs through cross-functional collaboration and led operational excellence initiatives, fostering a culture of continuous improvement. Additionally, enhanced internal systems to optimize quality, efficiency, and service delivery, contributing to the company's success and growth through strategic leadership and innovation.

Led a business unit of up to 450 individuals, driving strategic plans aligned with the company's overall strategy. Effectively managed budgeting, and implemented continuous improvement initiatives to enhance KPIs, ensuring compliance, quality, and exceptional customer service. Developing and empowering the team, established an organizational structure that supports production needs. Coordinating, leading, and participating in interdisciplinary projects, driven efficiency improvements and elevated customer service levels. Developed personnel to optimize operational efficiency and coached internal candidates for leadership roles.

Responsible for approx. 300 employees including Clinical staff, team leads and other supervisors. Overseeing the 3D dental treatments development and service operations functions. Leads site efforts to develop and improve operations through efficient and effective integrated processes, implementing common management processes/services to leverage organization resources. Directs operations review of cost and service structures, productivity measures and delivery methods to achieve planned targets. Selects, develops and evaluates personnel to ensure the efficient operation of the function. Provides direct supervision to professional individual contributors and/or skilled, support individual contributors.

• Responsible for immediate supervision to semi-skilled, skilled employees and/or non-exempt employees supervising CAD Designer, experts and clinical staff. Responsible for monitoring the daily operations of units or sub-units Interacting daily with subordinates and/or functional peer groups. Directs operations review of cost and service structures, KPIs measures and delivery methods to achieve planned targets. Selects, develops and evaluates personnel to ensure the efficient operation of the function.

• Interpretation of information using reports to follow up on the required metrics, participate proactively in solving problems assisting the supervisor with managing the workflow, efficiency, and motivation of the team. Other tasks may be assigned by the supervisor which may include leading initiatives on process improvements regarding quality, time, and cost reduction.