Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Waleska Rojas

Waleska Rojas

Customer Service Representative
Pavas,San Jise

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level job. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

31
31
years of professional experience
5
5
years of post-secondary education

Work History

Customer Service Representative

Freelance
Pavas, San Jose
07.2021 - 06.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.

Document Translator

Freelance
Pavas, San Jose
01.2018 - 07.2021
  • Translated documents from Language to Language.
  • Reviewed final works to spot and correct errors in punctuation, grammar, and translation.
  • Applied cultural understanding to discern specific meanings beyond literal written words.
  • Replicated flow, style, and overall meaning of original texts.

Bilingual Interpreter

Language Line Solution
Pavas, San Jose
09.2015 - 01.2018
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
  • Maintained message content, tone, and emotion as closely as possible.
  • Facilitated communication between law enforcement personnel and individuals involved in crimes or misunderstandings.
  • Medical care

Back Office Customer Service Representative

Freelance
Pavas, San Jose
04.2014 - 09.2015
  • Resolved problems, improved operations and provided exceptional service.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked tirelessly on every account until every and each issue had been resolved.

Customer Service Representative

Zendora Intl
San Jose , San Jose
09.2010 - 03.2014
  • Maintained customer satisfaction focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Responded to customers request for services, and company information.

Sportsbook Clerk

Heritage
Escazu , San Jose
08.2004 - 09.2010
  • Effectively met every customers request.
  • Strengthened communication skills through regular interactions with others.
  • Worked effectively in fast-paced environments.
  • Developed strong organizational and communication skills through coursework and volunteer activities.

Sportsbook Customer Service Agent

Cascade Sports
Pavas, San Jose
08.2002 - 08.2004
  • Abilities to work collaboratively and effectively.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.
  • Developed strong communication and organizational skills.

Sportsbook Ticket Writer

BetUS
San Jose , San Jose
08.2001 - 08.2002
  • Tracked odds and payoffs to correctly handle wagers.
  • Checked submitted tickets with care to spot and verify winnings.
  • Input betting information into computer and printed tickets for customers.

Sportsbook Go to Person

CRIS
San Jose , San Jose
08.1992 - 10.1999
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Identified issues, analyzed information and provided solutions to problems.
  • Skilled at working independently and collaboratively in a team environment.
  • Strengthened communication skills through regular interactions with others.

Education

High School -

Liceo De Paraiso
Paraiso, Cartago
03.1984 - 11.1988

Skills

Complaint resolution

undefined

Timeline

Customer Service Representative

Freelance
07.2021 - 06.2023

Document Translator

Freelance
01.2018 - 07.2021

Bilingual Interpreter

Language Line Solution
09.2015 - 01.2018

Back Office Customer Service Representative

Freelance
04.2014 - 09.2015

Customer Service Representative

Zendora Intl
09.2010 - 03.2014

Sportsbook Clerk

Heritage
08.2004 - 09.2010

Sportsbook Customer Service Agent

Cascade Sports
08.2002 - 08.2004

Sportsbook Ticket Writer

BetUS
08.2001 - 08.2002

Sportsbook Go to Person

CRIS
08.1992 - 10.1999

High School -

Liceo De Paraiso
03.1984 - 11.1988
Waleska RojasCustomer Service Representative