Walner Gutiérrez Jaén

I take care of all the hotel operations, including but not limited to marketing, sales, pre-accounting processes, finance, employee management, project management, property management, customer service, grocery, and everything related to the hotel business operations.

• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed budget implementations, employee evaluations, and contract details.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Formulated policies and procedures to streamline operations.
• Developed and implemented strategies to increase sales and profitability.
• Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
• Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
• Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
• Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
• Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
• Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.

• Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
• Coordinated with janitorial and engineering staff on maintenance and upkeep.
• Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
• Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
• Coordinated with legal counsel to resolve tenant disputes.
• Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
• Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
• Coordinated with legal counsel to handle eviction processes smoothly and professionally.
• Enhanced security measures, significantly reducing incidents on property premises.
• Managed budget effectively, ensuring all property expenses were kept within allocated funds.
• Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
• Developed and implemented comprehensive property maintenance plan, leading to increase in property values.
• Conducted regular property inspections to preemptively identify and address maintenance needs.
• Boosted property occupancy rates through targeted marketing campaigns and personalized property showings.
• Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.

• Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
• Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
• Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
• Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
• Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
• Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.