Walter Brenes
Moravia
Summary
Dedicated Help Desk Technician with robust experience in providing technical support and exceptional customer service. Skilled in troubleshooting and problem-solving, ensuring client satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Office Administrator
RCDent Construction
Orem, Utah
04.2025 - 02.2026
- Managed daily office operations and maintained organized filing systems.
- Coordinated schedules and appointments for project managers and teams.
- Assisted with the preparation of project documentation and reports.
- Handled vendor communications and facilitated supply orders efficiently.
- Implemented office procedures to improve workflow and communication.
- Provided customer service by addressing inquiries and resolving issues promptly.
- Coordinated and managed daily administrative operations of the office.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
Data Warehouse Analyst
Yba Shirts
Lindon, Utah
10.2024 - 12.2025
- Analyzed data trends to support business decisions at Yba Shirts.
- Developed and maintained ETL processes for efficient data integration.
- Created detailed reports to visualize sales and inventory metrics.
- Ensured data accuracy through rigorous validation procedures.
- Assisted in designing and optimizing the data warehouse architecture.
- Documented all design specifications, technical architecture diagrams and operational procedures related to the Data Warehouse system.
- Provided technical support in creating dashboards by connecting Tableau Desktop with various data sources like Oracle, MS Access.
- Created and maintained database objects such as tables, views and stored procedures in SQL Server.
Help Desk Technician
DXC Technology
Heredia, Heredia
04.2021 - 10.2023
- Provided technical support for hardware and software issues to end users.
- Diagnosed and resolved IT problems using ticketing systems effectively.
- Installed, configured, and maintained computer systems and peripherals.
- Assisted users with troubleshooting network connectivity issues promptly.
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Performed troubleshooting to diagnose and resolve technical issues.
- Created new accounts, reset passwords, and configured access to servers and file management software for users.
- Conducted regular maintenance checks on equipment such as printers or scanners.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
- Analyzed support tickets to identify trends and recommend product improvements to the development team.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Provided technical support to end-users via phone, email, and chat.
- Documented user interactions and solutions in ticketing system efficiently.
Data Analyst
Accenture
Heredia, Heredia
06.2019 - 11.2020
- Collaborated with teams to improve data collection methods.
- Assisted in preparing reports for client presentations.
- Utilized SQL for querying databases and extracting information.
- Leveraged SQL queries to extract, transform and load data into databases.
- Filtered and cleaned data, and reviewed computer reports, printouts, and performance indicators to locate and correct code problems.
Education
CyberOps Associate 1.0 - Cyber Security
Cisco Networking Academy
Orem, UT10-2025
Graduate Certificate - Cisco CCNA
UNED
Costa Rica 12-2019
English Diploma - English-as-a-Second-Language Education
European Academy
Costa Rica 11-2018
High School Diploma -
Centro De Innovacion Educativa
Moravia 12-2014
Skills
- Data analysis
- Technical support
- SQL programming
- Office administration
- Customer service
- Report generation
- Problem solving
- Database management
- Telephone reception
- File organization
- Inventory management
- Microsoft office
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Office Administrator
RCDent Construction
04.2025 - 02.2026
Data Warehouse Analyst
Yba Shirts
10.2024 - 12.2025
Help Desk Technician
DXC Technology
04.2021 - 10.2023
Data Analyst
Accenture
06.2019 - 11.2020
CyberOps Associate 1.0 - Cyber Security
Cisco Networking Academy
Graduate Certificate - Cisco CCNA
UNED
English Diploma - English-as-a-Second-Language Education
European Academy
High School Diploma -
Centro De Innovacion Educativa