Summary
Overview
Work History
Education
Skills
Education
Languages
Timeline
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Walter Solano

Cartago,C

Summary

Results-driven professional with proven track record in business growth and client acquisition. Adept at identifying and capitalizing on new market opportunities while maintaining strong collaborative relationships within teams. Highly reliable, adaptable, and skilled in strategic planning and negotiation.

Overview

11
11
years of professional experience

Work History

Business Development Representative II

Granicus
04.2024 - Current
  • Used SalesForce and Salesloft to handle current portfolio and prospective leads.
  • Expanded business through effective network development, identifying new, and prospective clients.
  • Developed business pipeline using cold and warm techniques.
  • Increased client base by identifying potential customers and initiating strategic outreach.
  • Trained and mentored new business development representatives, fostering a supportive team environment and facilitating professional growth.

Service Success Director

Apollotek International
01.2023 - 03.2024
  • Negotiated contracts and closed sales with new and existing clients.
  • Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
  • Developed business pipeline using cold and warm techniques.
  • Reviewed invoices, payment requests, advance requests, and proper coding, prior to approval.
  • Developed new opportunities by effectively communicating product lines to leading international corporations.
  • Engaged with customers to build business relationships.
  • 9 consecutive months being Top Performer as Service Consultant.
  • Quilified leads in USA market
  • Developed product presentations directed to closing deals
  • Constructed from scratch sales strategies
  • Optimized sales strategies on the road
  • Provided technical expertise and guidance on products and applications to meet customers' requirements and needs.

Customer Support and Wagering Agent

GBS
11.2019 - 12.2022
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Explained different types of wagers and helped new bettors make choices.
  • Processed accurate cash transactions and maintained error-free records.
  • Supported floor operations by helping agents with lower experience with wagering and support concerns.
  • Reviewed, rejected and approved documents to ensure a fraud-free transaction.
  • Supported floor operations handling up to 10 contacts via chat at once.

Retail Agent/Account Changes Agent

Amazon
10.2018 - 10.2019
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Acknowledged issues, analyzed information and provided solutions to account related issues.

Sales and Service Agent

AT&T
09.2016 - 10.2018
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Managed over 50 customer calls per day; achieved 100% of closed sale and "Top Seller" recognition several months.
  • Selected for Nesting Sales Support, in charge of "Skills transfering" to new hires.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.

Precision Machinist

TIPSA Industrial
07.2015 - 09.2016
  • Ran heavy duty lathes, boring machines, mills, planers and grinders to craft products.
  • Studied daily work instruction, sketches, drawings, blueprints and manuals to determine dimensions and tolerances accurately.
  • Completed projects on time and under budget and maintained equipment and tools.
  • Consistently exceeded work expectations by utilizing welding techniques, engineering requirements and metallurgic knowledge.

Precision Machinist

A&E Industrial
10.2014 - 06.2015
  • Used CNC and manual equipment to perform both initial and final machining.
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
  • Ran heavy duty lathes, boring machines, mills, planers and grinders to craft products.

Education

Sales Closer - Business

Universidad Del Closer
2023

Technical - Networking

Universidad De Costa Rica / Sykes Technical Acade
09.2019

Technical - Industrial

COVAO
11.2014

Highschool - General, Industrial

COVAO
11.2014

Skills

  • Find satisfaction in delivering results
  • High level closer skills
  • Easiness when transferring skills
  • Adherence to high customer service standards
  • Technical support
  • Analytical and Critical Thinking
  • Written Communication
  • Precision measuring
  • High level Problem-Solver
  • Teamwork and Collaboration
  • Attention to Detail
  • MS Office
  • Jira
  • Salesforce
  • Salesloft

Education

other

Languages

Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Portuguese
Elementary (A2)

Timeline

Business Development Representative II

Granicus
04.2024 - Current

Service Success Director

Apollotek International
01.2023 - 03.2024

Customer Support and Wagering Agent

GBS
11.2019 - 12.2022

Retail Agent/Account Changes Agent

Amazon
10.2018 - 10.2019

Sales and Service Agent

AT&T
09.2016 - 10.2018

Precision Machinist

TIPSA Industrial
07.2015 - 09.2016

Precision Machinist

A&E Industrial
10.2014 - 06.2015

Technical - Networking

Universidad De Costa Rica / Sykes Technical Acade

Technical - Industrial

COVAO

Highschool - General, Industrial

COVAO

Sales Closer - Business

Universidad Del Closer

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