Wayne Lawrence
Support Management With Customer Service Assistans
Desamparados,San Jose
Summary
I am the type of person that loves learning, teaching, sharing with the people around me, I am a team player, always, looking for the best interest to accomplish a specific goal. I have been studding several courses, such as: Ethical Hacking, Windows Server, Computer repairing, Caregiving Skills and others.
Overview
10
10
years of professional experience
1
1
Certification
2
2
Languages
Work History
Customer Service Representative II
Wayne Lawrence
San José, Provincia de San Jose
06.2020 - 2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Mayor Management Account
HEWLETT-PACKARD COMPANY
Barreal De Herrendia, SJ
10.2009 - 10.2019
- (HP Inc.) Start day 09-30-2009 I Worked for HP over 7 years as a Post Shipment consulting agent by doing credits, defective parts received, returning parts, billing, invoices and escalations. Then another 5 years as a mayor management account representative
- (During those years at HP, I have learned how to handle customer issues such as Credits fraud, duplicate bills, credits, taxes etc.
- Including GBS Standards TCE (Total customer experience Cyber Security- PCI DSS 3.0 Basics Trainings KM Operating Model Foundation of SAP Standard Course Materials Skill Soft IT IL V3 Foundation Training consisted 9 modules
Education
Leadership Skills And Team Management - Organizational Leadership
05.2001 -
Certificate of Technical Studies - Computer Networking
05.2001 -
High School Diploma -
05.2001 -
Graduate Certificate - Caregiving Skills
05.2001 -
Skills
Certification
Child Psychology
Timeline
Customer Service Representative II - Wayne Lawrence
06.2020 - 2025
Child Psychology
12-2019
Mayor Management Account - HEWLETT-PACKARD COMPANY
10.2009 - 10.2019
Google Developer - Leadership Skills And Team Management, Organizational Leadership
05.2001 -
Universidad LATINA - Certificate of Technical Studies, Computer Networking
05.2001 -
Gravilias - High School Diploma,
05.2001 -
Google Development - Graduate Certificate, Caregiving Skills
05.2001 -
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