Wendy Zepeda
Data Processing Analyst / Software Developer
Santa Ana,San Jose
Summary
Proactive Data Processing professional with experience working with various data platforms and industries. Reliable and dedicated processor willing to work to complete assigned tasks within deadlines. History of working in fast-paced environments, providing optimum customer support.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Data Processing Analyst
Experian
07.2024 - Current
- Verified data checking for compliance, error and repeat data.
- Securely filed document master digital files for backup and future verification.
- Reconciled discrepancies between different data sources by conducting thorough investigations and resolving issues promptly when required.
- Implemented continuous improvement initiatives in the data processing department, resulting in measurable efficiency gains over time.
TECHNICAL SUPPORT / SOFTWARE DEVELOPER
HP Inc.
9 2021 - 07.2024
- Provide comprehensive phone and email support for HP's Print department, addressing issues related to both hardware and software.
- Handle customer inquiries and troubleshooting, utilizing effective communication skills in English and Spanish.
- Proficiently utilize CDAX and other tools to create and manage support cases, ensuring efficient and accurate issue resolution.
- Completed a SQL Level 1 course at HP College, enhancing technical expertise and problem-solving capabilities.
- Carried out the development of an application for internal use at HP.
- Worked with Power Apps and SQL, and all phases of the project were conducted by me.
DATA ENTRY AND QUALITY ASSURANCE (QA) MAINTAINER
Encora
02.2020 - 05.2021
- Played a pivotal role as a Maintainer within the Quality Assurance department, focused on a project involving web scraping.
- Demonstrated strong attention to detail and accuracy while performing data entry tasks, ensuring the integrity of collected information.
- Actively engaged in troubleshooting issues, employing problem-solving skills to identify and resolve challenges that arose during the web scraping process.
- Proficiently manipulated HTML code to map and extract data, utilizing regular expressions (Regex) to create effective testing solutions.
- Collaborated with team members to enhance efficiency and streamline processes, contributing to the overall success of the project.
CUSTOMER SERVICE REPRESENTATIVE
SYKES COSTA RICA
12.2015 - 03.2017
- Provided exceptional customer service through phone calls and email support for a bank account, specifically Capital One.
- Developed expertise in specific processes and policies of each department, enabling efficient issue resolution and customer satisfaction.
- Utilized excellent problem-solving skills to investigate and resolve complex customer inquiries, maintaining a high level of professionalism and customer-centric approach.
Education
DIPLOMA IN COMPUTER TECHNOLOGIES - Software Engineering
UTN San Carlos
Alajuela, CR08.2023
MID-LEVEL TECHNICIAN IN SERVICE CENTER OPERATIONS - undefined
CTP Venecia
Alajuela, CR 02.2013 - 12.2015
BACCALAUREATE IN SECONDARY EDUCATION - undefined
CTP Venecia
Alajuela, CR 02.2013 - 12.2015
Skills
- Technical Support - Data Security
- Effective Communication - Customer Assistance
- Organizational Skills - Data Processing
- React - SQL
- Power Apps - Regex
- HTML - c#
- Hue - Mainframe
- Jira - Salesforce
- Citrix environment - Excel
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Data Processing Analyst
Experian
07.2024 - Current
DATA ENTRY AND QUALITY ASSURANCE (QA) MAINTAINER
Encora
02.2020 - 05.2021
CUSTOMER SERVICE REPRESENTATIVE
SYKES COSTA RICA
12.2015 - 03.2017
MID-LEVEL TECHNICIAN IN SERVICE CENTER OPERATIONS - undefined
CTP Venecia
02.2013 - 12.2015
BACCALAUREATE IN SECONDARY EDUCATION - undefined
CTP Venecia
02.2013 - 12.2015
TECHNICAL SUPPORT / SOFTWARE DEVELOPER
HP Inc.
9 2021 - 07.2024
DIPLOMA IN COMPUTER TECHNOLOGIES - Software Engineering
UTN San Carlos
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