Self development
Wilbert Mendez Montes
Bachiller En Ecoturismo
San Jose,Vazquez De Coronado
Summary
Adept at enhancing customer experiences and boosting sales, I excelled in trilingual support at Tek Experts, showcasing my hard skill in customer communication and my soft skill in proposal development. My tenure at various companies, including The Leatherback Trust, underscored my ability to drive performance, achieving a significant improvement in client satisfaction and sales metrics.
Overview
18
18
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Post Sales Cordinator
Tek Experts
07.2022 - Current
Trilingual support aimed at Microsoft customers in America.
We support the commercial part related to billing and sales deals.
Tecnical Support Specialist
PerTec And DXC
10.2019 - 06.2022
We supported DXC clients in America
Trilingual support, Spanish, English and Portuguese.
We provided technical support to employees of different companies.
We provided support related to users activation and device configuration.
Sales and Billing Support
Costa Rica Contact Center
08.2017 - 08.2019
We supported customers of LogMeIn products.
Bilingual support, Spanish, English and Portuguese.
We provided support in the commercial part regarding billing and sales.
Tecnical Support Associate
HPE
12.2013 - 05.2016
In this position we provided technical support to Ericsson employees in America.
Trilingual support Spanish, Portuguese and English.
We created cases to support the configuration of equipment and user assignment.
Sales Rep and Support for Cable Company
Concentrix CVG
09.2011 - 09.2013
In this position we provided support to TWC and Comcast customers in the USA.
We supported the preparation of sales packages in addition to the configuration and provision of the different services.
Investigation Workflow Coordinator
The Leatherback Trust
11.2010 - 08.2011
I was in charge of the volunteering program and the field data collection within the conservation program for sea turtles.
Naturalist Guide
Las Fumarolas Del Borinquen
04.2008 - 11.2010
I was responsible for organizing expeditions within the hotel property for guests.
We also did tours in the Rincon de la Vieja National Park
Eco Tourism Activities Guide
Valle Monteverde S.A.
12.2006 - 10.2007
the main role in the activities was guiding the visitors in the rain forest, the zip line and the sky tram
Education
Bachelor of Science - Tourism And Management
UCR
Limon, Costa Rica 05.2001 -
Language Course - Portuguese
UTN
Alaljuela 07.2017 - Current
Skills
Customer Communication
Sales Reporting
Goals and performance
Proposal Development
Interests
Learn new things
Languages
Culture
Software
Windows
Office
Ubuntu
Remote desktop
Windows Server
Hiking , birdwatching and playing bass
During my free time I usually go for a walk in the forest. I am very fond of the nature of Costa Rica and its landscapes.
Timeline
Post Sales Cordinator
Tek Experts
07.2022 - Current
Tecnical Support Specialist
PerTec And DXC
10.2019 - 06.2022
Sales and Billing Support
Costa Rica Contact Center
08.2017 - 08.2019
Language Course - Portuguese
UTN
07.2017 - Current
Tecnical Support Associate
HPE
12.2013 - 05.2016
Sales Rep and Support for Cable Company
Concentrix CVG
09.2011 - 09.2013
Investigation Workflow Coordinator
The Leatherback Trust
11.2010 - 08.2011
Naturalist Guide
Las Fumarolas Del Borinquen
04.2008 - 11.2010
Eco Tourism Activities Guide
Valle Monteverde S.A.
12.2006 - 10.2007
Bachelor of Science - Tourism And Management
UCR
05.2001 -
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