Wilfrido Perez Romero
CyberSecurity Analyst
San José,San Jose
Summary
Proffesional who understanding of security standards, procedures and used to working with different frameworks. Focused on helping companies safeguard sensitive data from hackers and cyber criminals.
Overview
10
10
years of professional experience
1
1
Certificate
1
1
Cybersecurity Compliance Framework & System Administration
1
1
Incident Response and Forensics
11
11
years of post-secondary education
Work History
Monitoring Agent
Teleperformance (Google)
06.2023 - Current
- Set up workspaces to start production cycles.
- Performed inspections and routine pre and post monitoring.
- Performed quality assurance tasks to promote accuracy and minimize mistakes.
- Performed quality checks to identify discrepancies.
- Monitored application bugs reports to determine when to escalate with Tier 2.
Global Security and Global Helpdesk
Chiquita Brands
06.2015 - 11.2022
- Performed duties according to applicable standards, policies, and regulatory guidelines to promote safe working environment.
- Execute domain account creation process, termination, clean-up, application access, and create or grant access to shared folders.
- Documenting diagnostic and troubleshooting performed in cases.
- Email configuration and creation, removal, shared mailbox, distribution list, and license assignments.
- Outlined and maintained security patching schedule to efficiently address ongoing system issues
Front Desk
Teleperformance (Microsoft)
07.2014 - 11.2014
- Provide support to customer installation process and activation of Windows and Suite Office.
- Performed troubleshooting basic and advanced software/hardware.
- Installed and updated hardware, software, and applications on Mac and PC devices.
Dispatcher Clerk
Manpower (Hewlett Packard)
02.2014 - 09.2014
- Review cases, check daily logbook, analyze contracts, care packs, make orders, and coordinate with UPS for deliveries and pickups.
- Resolve issues, provide solutions, and ensure exceptional client value with rental and sales requests knowledge.
- Receive new orders, prepare documentation, and assigne personnel (Onsite Engineers).
Education
Bachelor of Science - Law
Universidad Metropolitana Castro Carazo
San Jose 05.2011 - 10.2022
In Progress - Computer Engineering
Universidad Central
San José2023
Skills
- Risk Management
- Document Control Support
- Client Support
- Risk Mitigation
- Security Systems Knowledge
- PCI Compliance
- Kali Linux
- Network
- MS Office
- Excellent Communication
Certification
- Information Technology, Technical Support Professional.
- CyberSecurity Analyst Professional
- CYBER401, Bothrops Academy | Security System Technology
- Udemy, CyberOps | Security System Technology
- (CC) Certified in Cybersecurity
- Cybrary|Privileged Access Management
- Antiphyson|SOC Core Skills John Strand
Languages
Spanish
Native language
English
Advanced
C1
Portuguese
Elementary
A2
Timeline
Monitoring Agent
Teleperformance (Google)
06.2023 - Current
Global Security and Global Helpdesk
Chiquita Brands
06.2015 - 11.2022
Front Desk
Teleperformance (Microsoft)
07.2014 - 11.2014
Dispatcher Clerk
Manpower (Hewlett Packard)
02.2014 - 09.2014
Bachelor of Science - Law
Universidad Metropolitana Castro Carazo
05.2011 - 10.2022
In Progress - Computer Engineering
Universidad Central
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