Programmer in pyton, java script, c and c
William Calvo Trejos
Subject Matter Expert
San Pedro,San Jose
Summary
Dynamic SME from Concentrix with a proven track record in enhancing team productivity and customer satisfaction through expert implementation of performance metrics and conflict resolution. Excelled in multitasking and analytical thinking, driving continuous improvement and fostering a culture of teamwork and collaboration. Achieved significant results in high-pressure environments, demonstrating adaptability and a strong customer focus.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
SME
Concentrix
04.2021 - Current
- Implemented performance metrics to monitor individual and collective progress, driving accountability and results-oriented behavior among team members.
- Facilitated regular team meetings to review progress, discuss challenges, and devise solutions for continuous improvement.
- Increased customer satisfaction levels by ensuring timely delivery of high-quality products and services.
- Resolved conflicts between team members through effective mediation techniques, maintaining a harmonious work environment.
- Developed a positive work culture within the team, fostering open communication and collaboration among members.
- Enhanced team productivity by implementing efficient workflow processes and resource allocation strategies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
Shop Seller
Joyeria Muller
06.2014 - 09.2019
- Handled high-pressure situations calmly, addressing multiple customer needs simultaneously without sacrificing quality of service.
- Provided personalized recommendations for customers based on their preferences, resulting in higher satisfaction rates.
- Contributed to the achievement of sales targets by consistently meeting or exceeding individual performance goals.
- Adapted quickly to new product releases or changes in-store policies while maintaining professionalism under changing circumstances.
Education
High School Diploma -
Colegio Campestre
Sabanilla, Montes De Oca 02.2007 - 11.2011
Skills
Training and mentoring
Strong analytical skills
Expertise in subject matter
Customer Focus
Teamwork and Collaboration
Multitasking
Time Management
Adaptability and Flexibility
Analytical Thinking
Task Prioritization
Software
Languages
English
Full Professional
Timeline
SME
Concentrix
04.2021 - Current
Shop Seller
Joyeria Muller
06.2014 - 09.2019
High School Diploma -
Colegio Campestre
02.2007 - 11.2011
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