William Gomez Silva
Profesional Call center agent
Sarchi,Alajuela
Summary
Im passionate person who looks foward to improve and learn the most possible, I have a great expirence in costumer services, sales and collections in call centers.
Overview
5
5
years of professional experience
2021
2021
years of post-secondary education
Work History
COLLECTIONS SPECIALIST
BILL GOSLING
Rivera De Belen , H
01.2023 - Current
- Responsible for contacting customers with past due accounts to secure payments or negotiate payment plans, ensuring timely resolution while maintaining positive customer relationships
- Skilled in effective communication and negotiation to meet and exceed collection targets
SELLER ASSISTANCE SPECIALIST
AMAZON
WFH
06.2021 - 02.2023
- As a Seller Assistance Specialist, I provided comprehensive support to sellers on the Amazon platform
- My responsibilities included assisting with policy inquiries, uploading products, and providing payment assistance
PLAYSTORE SUPPORT SPECIALIST
CONCENTRIX
Pavas, Provincia De San Jose
02.2020 - 07.2020
- As a Google Play Store Support Specialist, I provided customer-focused assistance in troubleshooting various issues
- This included resolving problems related to app downloads, app freezes, payment issues, and reimbursements
Education
Administration - Human Resources Management
UNIVERSIDAD TÉCNICA NACIONAL
Executive English - for service centers
INSTITUTO NACIONAL DEL APRENDIZAJE
Highschool Diploma - undefined
COLEGIO TÉCNICO PROFESIONAL FRANCISCO JORLICH
CCNA Switching and Routing - Introduction to Networks
COLEGIO TÉCNICO PROFESIONAL FRANCISCO JORLICH
Skills
- Problem-solving
- Creativity
Professional and social communication
- Customer Relationship
Negotiation
Sales experience
Active listening
Goal-oriented mindset
Relationship building
Personal Information
Date of Birth: 09/19/97
Timeline
COLLECTIONS SPECIALIST
BILL GOSLING
01.2023 - Current
SELLER ASSISTANCE SPECIALIST
AMAZON
06.2021 - 02.2023
PLAYSTORE SUPPORT SPECIALIST
CONCENTRIX
02.2020 - 07.2020
Executive English - for service centers
INSTITUTO NACIONAL DEL APRENDIZAJE
Highschool Diploma - undefined
COLEGIO TÉCNICO PROFESIONAL FRANCISCO JORLICH
CCNA Switching and Routing - Introduction to Networks
COLEGIO TÉCNICO PROFESIONAL FRANCISCO JORLICH
Administration - Human Resources Management
UNIVERSIDAD TÉCNICA NACIONAL
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