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William Joseph Espin Barrera
Sales Representative
Occidental,Cartago
Summary
Highly experienced as Inside Sales Representative known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Bringing forth 3 years of valuable Inside sales industry experience, combined with a passion for helping clients. I have many personal goals, career goals and dreams that keep me motivated and determinate at all times.
Overview
6
6
years of professional experience
12
12
years of post-secondary education
2
2
Languages
Work History
Inside Sales Representative
VIDA Media & Software
Escazú
09.2020 - 05.2023
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Answered customers' questions regarding products, prices, and availability.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Used CRM software to maintain detailed contact logs and account records.
- Monitored industry news and trends to stay up-to-date on competitive landscape.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Utilized data and analytics to identify target markets and understand customer needs.
- Developed and implemented sales strategies to increase customer loyalty and retention.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to team objectives in fast-paced environment.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Recorded accurate and efficient records in customer database.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Built relationships with customers and community to promote long term business growth.
- Achieved or exceeded company-defined sales quotas.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Internet Technical Support Representative
Teleperformance
Heredia
03.2020 - 08.2020
- Authored communications on expanding usage via application of historical data on usage trends and click-thru rates.
- Authored use case studies for proposed websites, detailing execution costs and estimating required hosting parameters.
- Monitored regulatory compliance with industry standards and legal guidelines.
- Maintained record of updates and applied fixes for online assets.
- Studied monthly reports, discerning usage trends and usability obstacles to maximize prioritization of efforts within future updates.
- Presented usage findings to third-party service vendors, suggesting improvements to better handle usage fluctuations.
- Reviewed user feedback and customer support tickets to identify pain points within public user base.
- Monitored network hardware operations to evaluate proper configuration.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Diagnosed and executed resolution for network and server issues.
Customer Service Call Center Representative
Concentrix
Heredia
08.2019 - 02.2020
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Detailed payment options and explained price, receipt and billing details to customers.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Generated customer service reports to track customer satisfaction.
- Addressed customer account discrepancies and concerns.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Approved and terminated customer contracts upon request.
- Maintained and managed customer files and databases.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
Amazon.com
Heredia
10.2018 - 04.2019
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Promoted available products and services to customers during service, account management, and order calls.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Investigated and resolved customer inquiries and complaints quickly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Fraud Prevention Representative
Capital One
Heredia
10.2017 - 10.2018
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Reviewed transactions and receipts to identify any suspicious activity.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Developed strong communication and organizational skills through working on group projects.
Education
High School Diploma -
U.E.P Maracaibo III
Venezuela 02.2014 - 11.2016
High School -
Liceo De Heredia
Heredia 02.2011 - 05.2013
Primary School -
Centro Academico Santa Rosa
Heredia 02.2004 - 11.2010
Skills
Persuasive negotiator
Account acquisition
Compelling presentations
Database Management
Superior organizational skills
Cold Calling
Expertise in cold calling
Client retention
Relationship building and management
Fluent in English
Adept multi-tasker
Prospect qualification
Solution development
Sales expertise
Goal Setting
Interests
Investing
Cooking
Reading
Exercise
Meditate
Play Chess
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Inside Sales Representative
VIDA Media & Software
09.2020 - 05.2023
Internet Technical Support Representative
Teleperformance
03.2020 - 08.2020
Customer Service Call Center Representative
Concentrix
08.2019 - 02.2020
Customer Service Representative
Amazon.com
10.2018 - 04.2019
Fraud Prevention Representative
Capital One
10.2017 - 10.2018
High School Diploma -
U.E.P Maracaibo III
02.2014 - 11.2016
High School -
Liceo De Heredia
02.2011 - 05.2013
Primary School -
Centro Academico Santa Rosa
02.2004 - 11.2010