Summary
Overview
Work History
Education
Skills
Interests
Work Availability
Quote
Timeline
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William Joseph Espin Barrera

Sales Representative
Occidental,Cartago

Summary

Highly experienced as Inside Sales Representative known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Bringing forth 3 years of valuable Inside sales industry experience, combined with a passion for helping clients. I have many personal goals, career goals and dreams that keep me motivated and determinate at all times.

Overview

6
6
years of professional experience
12
12
years of post-secondary education
2
2
Languages

Work History

Inside Sales Representative

VIDA Media & Software
Escazú
09.2020 - 05.2023
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Answered customers' questions regarding products, prices, and availability.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Used CRM software to maintain detailed contact logs and account records.
  • Monitored industry news and trends to stay up-to-date on competitive landscape.
  • Prepared and submitted reports to keep management informed of sales activities and progress.
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
  • Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
  • Utilized data and analytics to identify target markets and understand customer needs.
  • Developed and implemented sales strategies to increase customer loyalty and retention.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Contributed to team objectives in fast-paced environment.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Recorded accurate and efficient records in customer database.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Built relationships with customers and community to promote long term business growth.
  • Achieved or exceeded company-defined sales quotas.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Internet Technical Support Representative

Teleperformance
Heredia
03.2020 - 08.2020
  • Authored communications on expanding usage via application of historical data on usage trends and click-thru rates.
  • Authored use case studies for proposed websites, detailing execution costs and estimating required hosting parameters.
  • Monitored regulatory compliance with industry standards and legal guidelines.
  • Maintained record of updates and applied fixes for online assets.
  • Studied monthly reports, discerning usage trends and usability obstacles to maximize prioritization of efforts within future updates.
  • Presented usage findings to third-party service vendors, suggesting improvements to better handle usage fluctuations.
  • Reviewed user feedback and customer support tickets to identify pain points within public user base.
  • Monitored network hardware operations to evaluate proper configuration.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Diagnosed and executed resolution for network and server issues.

Customer Service Call Center Representative

Concentrix
Heredia
08.2019 - 02.2020
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Generated customer service reports to track customer satisfaction.
  • Addressed customer account discrepancies and concerns.
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Approved and terminated customer contracts upon request.
  • Maintained and managed customer files and databases.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Promptly responded to inquiries and requests from prospective customers.
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.

Customer Service Representative

Amazon.com
Heredia
10.2018 - 04.2019
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered prompt service to prioritize customer needs.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Fraud Prevention Representative

Capital One
Heredia
10.2017 - 10.2018
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Reviewed transactions and receipts to identify any suspicious activity.
  • Summarized all key information regarding investigation into detailed report for delivery to client.
  • Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Developed strong communication and organizational skills through working on group projects.

Education

High School Diploma -

U.E.P Maracaibo III
Venezuela
02.2014 - 11.2016

High School -

Liceo De Heredia
Heredia
02.2011 - 05.2013

Primary School -

Centro Academico Santa Rosa
Heredia
02.2004 - 11.2010

Skills

Persuasive negotiator

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Interests

Learn New Skills

Investing

Cooking

Reading

Exercise

Meditate

Play Chess

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Inside Sales Representative

VIDA Media & Software
09.2020 - 05.2023

Internet Technical Support Representative

Teleperformance
03.2020 - 08.2020

Customer Service Call Center Representative

Concentrix
08.2019 - 02.2020

Customer Service Representative

Amazon.com
10.2018 - 04.2019

Fraud Prevention Representative

Capital One
10.2017 - 10.2018

High School Diploma -

U.E.P Maracaibo III
02.2014 - 11.2016

High School -

Liceo De Heredia
02.2011 - 05.2013

Primary School -

Centro Academico Santa Rosa
02.2004 - 11.2010

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William Joseph Espin BarreraSales Representative