Summary
Overview
Work History
Skills
Studies
Awards
Timeline
Generic

Xavier Francisco Jimenez Cunto

Senior Technical Support Specialist Https://www.linkedin.com/in/xavier-jimenez-2610177b/
La Garita

Summary

Service professional with background in enhancing customer experiences and operational efficiency. Demonstrates strong focus on team collaboration and achieving results, ensuring reliability and adaptability. Skilled in conflict resolution and maintaining high standards of service.

Getting more work experience technology or printing in general.


Overview

8
8
years of professional experience
2
2
Languages

Work History

TSA (Technical Service Assistant) on Pure Storage (Back Office)

Movate
06.2023 - Current
  • Working with alerts generated by arrays via Linux commands to see the state of the array or depending on the alert or case, we also stage the code for a coming upgrade or we upgrade the OS so that is up and running
  • Experience using ServiceNow
  • Improved customer satisfaction by providing timely and efficient service assistance.

HP Printer Technician

T&TA
09.2021 - 02.2023
  • Worked with customer´s HP LaserJet printers, troubleshooted issues, replaced defective devices, sent technicians if needed
  • I also worked as a tech support agent, where I provided analysis and problem resolution
  • In this job, I became an expert in printer specifications and customer attention

Back Office agent

Bill Gosling Outsourcing
02.2020 - 02.2021
  • Helped customers with extensions for their car loans
  • I worked with accounts so that, in the event they were pass due, I had to make the decision to void or extend those
  • I also learned collaboration skills and to document properly

Customer Service Representative

Sykes
10.2016 - 12.2018
  • Helped customers with their credit card activity such as due date payments, manage transactions and fraud alerts, and helped them with their online application
  • I gained experience on explaining customers specific situations and on handling difficult /angry customers
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Skills

  • Microsoft Office

  • Networking

  • Structured cabling

  • Algorithms

  • Active equipment configuration

  • Knowledge and repair of laser printers

  • Hospitality

  • Customer assistance

  • Customer service

  • Customer satisfaction

  • Multitasking Abilities

  • Excellent communication

  • Adaptability and flexibility

Studies


  • English course, UTN, Alajuela, Costa Rica, Certificate in English
  • Call center course, Boston, San Jose, Costa Rica
  • Microsoft Office, Word, Excel, PowerPoint, Certificate in Microsoft Office
  • Customer Service course and English for Call Center
  • Telematics course, INA
  • IT Essentials course, Computer maintenance
  • Active equipment configuration, Router, access points, switches

Awards

  • Certificate in English
  • Certificate in Microsoft Office
  • Certificate in structured cabling
  • Certificate in active equipment configuration
  • Certificate in I.T. Essentials
  • LinkedIn 3D certification
  • LinkedIn Linux certification
  • Top performer certification

Timeline

TSA (Technical Service Assistant) on Pure Storage (Back Office)

Movate
06.2023 - Current

HP Printer Technician

T&TA
09.2021 - 02.2023

Back Office agent

Bill Gosling Outsourcing
02.2020 - 02.2021

Customer Service Representative

Sykes
10.2016 - 12.2018

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Xavier Francisco Jimenez CuntoSenior Technical Support Specialist Https://www.linkedin.com/in/xavier-jimenez-2610177b/