Xavier Jesus Arcia Umaña
San Pablo
Summary
Experienced Technical Support Engineer with expertise in managing customer relationships, resolving technical issues, and collaborating with cross-functional teams. Proficient in Windows and Linux troubleshooting, on-premise and cloud environments, and cloud computing platforms. Committed to ensuring customer satisfaction and recognizing the crucial role exceptional support plays in fostering lasting client relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dynamics 365 Technical Support Engineer
Tek Experts
03.2019 - 07.2021
- Support Engineer for Microsoft Dynamics CRM. Specifically, in a team in charge of troubleshooting integrations with other Microsoft products such as (Teams, Outlook, OneNote, SharePoint, etc) on cloud/on-premise based environments.
Technical Support Engineer - Azure High Performance Computing
Allyis
07.2021 - 01.2024
- 1. Working with the global customer to conduct diagnostics on HPC product and services.
- 2. Support Engineer for Azure CycleCloud, Microsoft HPC Pack, Azure supercomputing, H & N series VM on Azure for HPC and AI workloads 3. Part of High Complexity Low volume team.
- 4. Working with engineering groups to debug the issues and improving the product experience.
Education
Bachelor's Degree - Information and Communication Technology
Universidad Cenfotec
01.2023
Skills
- Virtualization (VirtualBox, HyperV, etc)
- Microsoft Office environment
- Windows Server (Active Directory, ADFS, DNS/DHCP, GPOs)
- Azure (VMs, Networking, RBAC, Storage and Backup)
- Linux (System admin commands)
- Cisco Networking (CCNA modules)
Certification
- CCNA Routing and Switching: Introducción a redes (Module Completed), Universidad Cenfotec, May 2018
- CCNA Routing and Switching: Principios básicos de routing y switching (Module Completed), Universidad Cenfotec, September 2018
- CCNA Routing and Switching: Escalamiento de redes (Module Completed), Universidad Cenfotec, December 2018
- CCNA Routing and Switching: Connecting Networks (Module Completed), Universidad Cenfotec, April 2019
Languages
Spanish
English
Timeline
Technical Support Engineer - Azure High Performance Computing
Allyis
07.2021 - 01.2024
Dynamics 365 Technical Support Engineer
Tek Experts
03.2019 - 07.2021
Bachelor's Degree - Information and Communication Technology
Universidad Cenfotec
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