Ximena Quesada Hernandez
Alajuela,Costa Rica
Summary
Resourceful Virtual Assistant known for high productivity and efficient task completion. Skilled in time management, customer service, and email management which enable successful project outcomes. Excel in communication, problem-solving, and adaptability, ensuring smooth operation in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Virtual Assistant
CEO Virtual Assistant
08.2024 - Current
- Calendar management
- Content creation for businesses
- Email management
- Overall management of businesses
- Screened emails and decluttered inbox by creating folders, labels, and filters.
- Created invoices
- Monitored social media accounts for comments or messages requiring attention.
- Maintained inventory of office supplies and placed orders when necessary.
- Handled customer inquiries via email and chat, providing prompt and courteous support.
- Scheduled appointments and managed calendars for executives to optimize their time.
- Answered telephones and emails, replying to customer and vendor inquiries and issues quickly and effectively.
- Managed daily email correspondence, ensuring timely responses and organized inbox.
- Organized virtual meetings, including setting up video conference calls and agendas.
- Managed social media accounts to create content and respond to comments and messages, improving online business presence.
- Managed customer inquiries through email and telephone communication.
- Assisted with project management tasks, tracking progress and meeting deadlines.
Administrative Assistant and Student Service Support
University of Long Island (LIU GLOBAL COSTA RICA)
Heredia, Costa Rica
08.2022 - 04.2023
- Administrative support
- Accounting support
- Student support
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Provided administrative support, including scheduling meetings and managing calendars.
- Handled confidential documents in an organized fashion according to established protocol.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Conducted research on various topics as requested by management.
Employee Services Associate
PTS Consulting Service
Heredia, Costa Rica
10.2021 - 08.2022
- Human Resources Assistance with COVID related leaves
- Assist employees with general inquiries related to COVID
Property Management
Family Business
Puntarenas, Costa Rica
01.2020 - 09.2021
- Developed relationships with vendors who provide services related to residential property management.
- Assisted in the preparation of lease documents, rental agreements and other legal documents related to property management.
- Collaborated with maintenance and property management teams to ensure units are move-in ready.
- Maintain accurate records of tenant information, rent payments, lease agreements, and other documents related to property management.
- Coordinated move-in and move-out activities with property management teams as needed.
- Ensured that all legal requirements pertaining to property management were up-to-date and followed.
- Maintained accurate records relating to rental payments and property management activities.
- Scheduled preventive maintenance programs to keep equipment in good working condition.
- Implemented preventive maintenance practices and upheld equipment guidelines to avoid failures.
Sales Associate
Forever 21
Frisco, USA
09.2016 - 03.2017
- Assisting Customers with product location, selection, availability, pricing and returns
- Setting up displays and stocking shelves
- Cashiering and opening/closing store
Education
Bachelor of Business Administration -
University of North Texas
Denton, TX05.2020
Associate of Arts -
Collin Community College
Plano, Texas 05.2017
Skills
- Bilingual
- Adaptability
- Resourceful
- Multitask
- Time Management
- Reliable
- Communication
- Detailed Oriented
- Microsoft Office
- Google Suite
- Computer Skills
- Social Media
- Canva
- Trello
- Evernote
- Content Creation
- Tech Savy
- Organizational skills
- Problem Solving
- Project Management
- Research Data and Analysis
- Customer Support
- E-commerce Support
- Verbal and written communication
- Online scheduling
- Travel planning
- File organization
- Basic graphic design
- Travel arrangements
- Expense tracking
- Marketing support
- Data confidentiality
- Email management
- Document preparation
- Meeting scheduling
- Data entry
- Task prioritization
- Calendar management
- Team collaboration
- Event planning
Leadershipandcommunityinvolvement
Member, UNT Women in Business, Spring 2019, Fall 2019, Provide support and learning opportunities for women who wish to pursue careers in business.
Timeline
Virtual Assistant
CEO Virtual Assistant
08.2024 - Current
Administrative Assistant and Student Service Support
University of Long Island (LIU GLOBAL COSTA RICA)
08.2022 - 04.2023
Employee Services Associate
PTS Consulting Service
10.2021 - 08.2022
Property Management
Family Business
01.2020 - 09.2021
Sales Associate
Forever 21
09.2016 - 03.2017
Bachelor of Business Administration -
University of North Texas
Associate of Arts -
Collin Community College