Yader Josue Moreira Arancibia

Customer Contact Frontline Supervisor: 2020 - 2024

Have a team of 16 members related to sales, increase the revenue, customer service, recollections, customs regulations, projects to improve the service and data analysis.

Certified International Manager (CIM) Supervisory Excellence Academy.

-Communication Essentials.

-Managing Self Essentials.

-Relationship Essentials.

-My Inspirational Leadership Essentials.

-Team Effectiveness and High Performance Leadership Essentials.

-Operational Excellence.

-As One

I was supervisor of the Q2 2020.

CIS Security and Dangerous goods awareness training.

Digitalization tools.

First Choice tools.

Network Backline Advisor: 2016 - 2020

I was a team lead then a Stretch Frontline Supervisor related to sales and customer service 2019 - 2020.

I was a Team lead providing support for scenarios related to customs and status for the shipments 2018 - 2019.

I was part of China's project to reduce 1st or 2nd level escalations for all customer service Backline 2017 - 2018.

Trainer to New Hires and Frontline advisors 2017 - 2018.

COE CHAMPIONS 2016 - 2017.

Undeliverable Backline Advisor: 2015 - 2016

COE CHAMPIONS 2015-2016.

Receipt and Dispatch of orders.

Make inventories.

Lifting of land.

Measurements of boundaries.