Summary
Overview
Work History
Education
Timeline
Generic

Rodney House Jr.

ELKRIDGE,MD

Summary

Supervised team of 4 staff members. Documented and resolved customer service issues which led to optimal results. Promoted to manager after only 12 1/2 months of employment. Experienced Front End Supervisor knowledgeable about customer service operations, team leadership and training. Dependable and punctual team player with top-notch abilities in planning, managing and evaluating work. Offering 3 years of experience.


Overview

10
10
years of professional experience

Work History

DSP Driver

Amazon
Laurel, MD
08.2021 - Current
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Verified daily deliveries against shipping instructions before delivering to customers.
  • Fostered positive working relationships with regular customers.
  • Delivered packages to customer doorsteps and business offices.
  • Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.

Delivery Driver

Jimmy John's
Columbia, MD
04.2020 - Current
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Labeled packages according to instructions provided on work orders.
  • Kept storage areas organized, clean and secure to fully protect company assets.
  • Ensured package containers were loaded into forklifts and transported into packaging areas.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Assembled, sealed and loaded packages into correct trucks.
  • Sorted items according to its destination.
  • Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions and weight.
  • Inspected ingoing and outgoing shipments to verify accuracy and prevent errors.
  • Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.

Manager

Smoothie King
Columbia, MD
06.2019 - 12.2019
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Demonstrated new products, procedures and techniques to employees.
  • Hired, trained and mentored staff to maximize effectiveness.
  • Provided management with feedback regarding employee performance and training needs.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Rotated merchandise and displays to feature new products and promotions.
  • Created work schedules according to sales volume and number of employees.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.

Zone Merchandise Supervisor

Target
Columbia, MD
01.2018 - 06.2019
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Actively pursued personal learning and development opportunities.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Mentored new sales associates to contribute to the store's positive culture.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Welcomed customers into the store and helped them locate items.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Responded to customer concerns with friendly and knowledgeable service.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Assigned work to team members based on company needs, personal strengths and job knowledge.
  • Communicated clear expectations and goals to each team member.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Manager

Smoothie King
Columbia, MD
11.2014 - 11.2017
  • Immediately addressed issues with customers so that they could be successfully resolved.
  • Strengthened existing customer relationships through extensive communication and tried and true marketing strategies.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Communicated all store initiatives and promotions to customers to generate return business.
  • Responded to all customer inquiries thoroughly and professionally.
  • Communicated clear expectations and goals to each team member.
  • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
  • Greeted customers in a timely fashion, while quickly determining their needs.
  • Mentored new sales associates to contribute to the store's positive culture.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Scheduled weekly inventory pickups and deliveries with vendors.
  • Actively pursued personal learning and development opportunities.
  • Supervised and directed all merchandise and shipment processing.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Strategically scheduled team members to maintain optimal staffing levels at all times.
  • Earned management trust by serving as key holder, responsibly opening and closing store.

Education

Associate of Arts - Information Technology - Cyber Security

Howard Community College
05.2018

Timeline

DSP Driver

Amazon
08.2021 - Current

Delivery Driver

Jimmy John's
04.2020 - Current

Manager

Smoothie King
06.2019 - 12.2019

Zone Merchandise Supervisor

Target
01.2018 - 06.2019

Manager

Smoothie King
11.2014 - 11.2017

Associate of Arts - Information Technology - Cyber Security

Howard Community College

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Rodney House Jr.