Yanna Aparicio
Organizational Management
Worldwide,Remote
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Well-qualified HR leader skilled in managing employees, associates and day-to-day department operations with decisive and organized approach. Skilled leader, problem-solver and persuasive communicator with open and authoritative style.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Regional Human Resources Business Partner
AEM
Heredia, Costa Rica
08.2023 - Current
- Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
- Managed full cycle of recruiting, hiring, and onboarding new employees.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
- Advised senior management on organizational development and change management initiatives.
- Liaised between multiple business divisions to improve communications.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Coordinated technical training and personal development classes for staff members.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention in 25%.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Business Office Manager
AEM
Heredia, Heredia
01.2021 - 07.2023
- Analyzed workplace procedures and introduced new project management software that decreased average turnaround time by 30%.
- Updated reports, managed accounts, and generated reports for company database.
- Coordinated with vendors and suppliers to facilitate timely payments.
- Prepared and submitted monthly, quarterly and annual financial statements to inform decision-makers.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Developed and maintained effective relationships with banking institutions to support financial operations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Supply Chain Coordinator
HP Inc
Heredia, Costa Rica
02.2018 - 01.2021
- Scheduled production plans according to customer needs and supply availability.
- Supervised 5 staff members tasked with handling materials management, planning, purchasing, and customer service duties.
- Monitored and tracked supplier performance to enforce adherence to quality standards and established timelines.
- Improved, standardized and documented planning and scheduling processes.
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
- Designed plant layouts, tooling fixtures and flowcharts of materials to meet delivery targets.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
Contract Coordinator
White Media Services
Escazu, SJ
07.2016 - 01.2018
- Monitored incoming contracts and service agreements for correct pricing and information.
- Streamlined operations by developing and implementing improved contract management processes.
- Facilitated communication between involved parties to enable timely contract sign-off.
- Addressed contract disputes and provided advice and guidance to resolve issues.
- Tracked contract milestones and updated stakeholders to facilitate project progress Completed bi-weekly payroll for 8 Number employees.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Interceded between employees during arguments and diffused tense situations.
- Resolved issues by 40% through active listening and open-ended questioning, escalating major problems to manager.
Office Operation Manager
Sunny Side Green
Sellbyville, MI
01.2015 - 07.2015
- Evaluated employee records and productivity and submitted evaluation reports.
- Controlled finances to lower costs and keep business operating within budge
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced 30% of financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Staffing Manager
Proximity Costa Rica
Escazu, SJ
02.2013 - 08.2014
- Reviewed applications and resumes to support hiring activities.
- Performed sourcing, interviewing, negotiations and hiring.
- Recruited and hired employees for Engineering positions.
- Decreased employee turnover by 70% through keeping compensation competitive.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
Administrative Manager
SBR Net marketing & Consulting
Escazu, SJ
02.2009 - 08.2013
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Updated reports, managed accounts, and generated reports for company database.
- Streamlined and improved administrative operations by identifying automation opportunities in 40%.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Delivered performance reviews, recommending additional training or advancements.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated office events, seminars and meetings for staff and clients.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Education
Bach - International Relations
National University of Costa Rica
Heredia, Costa Rica 01.2002 - 01.2005
Skills
Calculation of cost and labor compensation, the bar association of Costa Ricaundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I cannot believe the purpose of life is to be happy. I think the purpose of life is to be useful, to be responsible, to be compassionate. It is, above all, to matter, to count, to stand for something, to have made some difference that you lived at all.
Leo Rosten
Timeline
Regional Human Resources Business Partner
AEM
08.2023 - Current
Business Office Manager
AEM
01.2021 - 07.2023
Supply Chain Coordinator
HP Inc
02.2018 - 01.2021
Contract Coordinator
White Media Services
07.2016 - 01.2018
Office Operation Manager
Sunny Side Green
01.2015 - 07.2015
Staffing Manager
Proximity Costa Rica
02.2013 - 08.2014
Administrative Manager
SBR Net marketing & Consulting
02.2009 - 08.2013
Bach - International Relations
National University of Costa Rica
01.2002 - 01.2005
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