Yasaman Mohammadi
Brno
Summary
Experienced professional with a 5-year background in technical and administrative roles including SaaS. Proficient in SAP ERP, SQL Database Query Optimization, ServiceNow, and Power BI. Excels in network troubleshooting, cloud technologies, and leveraging Excel for data insights. Demonstrates a track record of fostering team growth, implementing operational efficiencies, and leading impactful global projects. Bilingual in English and basic Czech, with strong communication, soft skills, and effective negotiation abilities.
Overview
5
5
years of professional experience
Work History
Investment Operations Specialist
FNZ Group
07.2022 - 08.2023
- Orchestrated streamlined processing of diverse financial instruments, including bonds, interest payments, and credits, employing advanced applications such as Excel for meticulous data analysis and optimization
- Spearheaded management of asset management platforms, ensuring precision and 40% increase in efficiency in overseeing critical financial processes
- Cultivated prompt and articulate communication channels with clients, stakeholders, and internal/external teams, fostering seamless flow of information and enhancing overall responsiveness
- Established direct contact and collaborated with firm-level clients, increasing client response engagement by 33%
- Demonstrated prowess for resolving complex issues, consistently meeting and exceeding daily and monthly Key Performance Indicators (KPIs), contributing to operational excellence
- Proactively monitored daily KPIs, collaborating with corporate actions heads, senior management, and client vice presidents, ensuring comprehensive understanding of performance metrics for strategic decision-making
- Applied data-driven decision-making skills, leveraging both Excel and
- PowerBI for in-depth data analysis, optimization, and dynamic visualization.
- Streamlined investment operations processes by implementing new software, resulting in increased efficiency and accuracy.
- Reduced processing times for investment transactions by automating routine tasks, improving overall productivity.
Center Tech Specialist
AT&T | Brno
07.2021 - 09.2021
- Leveraged advanced applications such as Excel, SAP ERP, and Software as Service (SaaS) solutions for meticulous data analysis, optimization, and successful delivery of ServiceNow Integration project, showcasing comprehensive approach to modern technological tools.
- Oversaw efficient management of asset management platforms, ensuring precision and efficiency in overseeing critical financial processes.
- Cultivated prompt and articulate communication channels with clients, stakeholders, and internal/external teams, fostering seamless flow of information and enhancing overall responsiveness. Established direct contact and collaborated with firm-level clients, showcasing high level of professionalism and commitment to client satisfaction.
- Demonstrated prowess in resolving complex issues, consistently meeting and exceeding daily and monthly Key Performance Indicators (KPIs), contributing to operational excellence.
- Proactively monitored daily KPIs, collaborating with corporate actions heads, senior management, and client vice presidents, ensuring comprehensive understanding of performance metrics for strategic decision-making.
- Applied data-driven decision-making skills, leveraging both Excel and PowerBI for in-depth data analysis, optimization, and dynamic visualization.
- Successfully delivered project involving ServiceNow Integration, showcasing ability to drive and implement impactful initiatives in collaborative environment
- Enhanced team productivity by streamlining processes and implementing time-saving strategies that resulted in more than 50% increase in productivity.
- Developed strong client relationships through consistent communication and attentive service.
Trainer
AT&T | Brno
04.2021 - 09.2021
- Distinguished as NSC Global contractor.
- Exemplified exceptional leadership, spearheading, and successfully delivering impactful global projects that garnered recognition for outstanding project management.
- Pioneered strategic implementation of PowerBI, revolutionizing data-driven decision-making and achieving substantial boost in team performance.
- Mastered advanced Excel functions for meticulous data tracking and analysis, uncovering strategic opportunities that resulted in remarkable enhancements in team efficiency.
- Championed culture of continuous learning by developing and maintaining comprehensive internal wiki. This knowledge hub empowered team to swiftly identify and resolve issues, fostering both know-how based and issue-based learning.
- Orchestrated transformative training and coaching initiatives, elevating team performance to tier 1.5 level and contributing to culture of excellence.
- Innovated and crafted engaging training content and materials, ensuring maximum team engagement and skill enhancement.
- Expertly managed customer escalations, implementing rigorous quality checks that elevated service delivery standards.
- Sustained high level of employee satisfaction while consistently surpassing defined targets, contributing to positive and high-achieving team culture
Technical Specialist
AT&T
07.2018 - 03.2021
- ·Distinguished as a highly-skilled Technical Support Specialist, deployed through NSC Global contractor, contributing to AT&T's technical excellence.
- Expertly employed Cisco router commands to troubleshoot routers and switches, showcasing proficiency in network infrastructure troubleshooting.
- Demonstrated advanced knowledge of WAN and LAN configurations, ensuring optimal network performance and reliability.
- Utilized Cisco and Microsoft collaboration tools to facilitate seamless communication, collaboration, and issue resolution across diverse platforms.
- Engaged in Cloud technologies, enhancing operational efficiency and adapting to evolving industry trends.
- ·Applied SAP ERP for streamlined business operations, integrating data for informed decision-making and process optimization.
- Leveraged Excel for in-depth data analysis, providing valuable insights that contributed to enhanced team performance and operational efficiency.
- Collaborated with cross-functional teams, contributing to continuous improvement of technical support processes, and enhancing overall user experience.
- Used Cisco Control Hub to troubleshoot VOIP issues, addressing challenges such as packet loss, jitter, conference fraud, disconnection, echo, and Voice Conference issues such as lost recording, network issues, quality issues, and accessibility.
Education
International And Territorial Studies
Mendel University
Brno, CzechiaPre-University Diploma - Science
Farzanegan
AhvazSkills
- SQL Database Query Optimization
- SAP ERP
- Foundational knowledge of HTML
- ServiceNow
- Power BI and Advanced Microsoft Office Including data analysis using Excel and VLOOKUP
- Analytical Thinking
- Ticketing systems such as Salesforce, Remedy, Unified Desktop (AOTS), JIRA, BMP
- Data-Driven Decision Making
- Customer Service
- Strong communication skills
- Back office and front office administration
- Problem-solving, Risk Management
- Project Management
Timeline
Investment Operations Specialist
FNZ Group
07.2022 - 08.2023
Center Tech Specialist
AT&T | Brno
07.2021 - 09.2021
Trainer
AT&T | Brno
04.2021 - 09.2021
Technical Specialist
AT&T
07.2018 - 03.2021
International And Territorial Studies
Mendel University
Pre-University Diploma - Science
Farzanegan
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