YASSER VENEGAS
Heredia
Summary
Enthusiastic and dedicated individual who has accumulated over 8 years of customer service experience and whose core values and refined skills allow adaptation to any environment whether dynamic or chaotic. Progressive, eager to learn and accepting of challenges differing in either magnitude or capacity.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Family first life
Knoxville
08.2022 - Current
- Created customer relationship through inbound leads
- Trained and recruited
- Created sales based on customers needs
Customer Service Representative
BetUS
San José
08.2024 - 04.2025
- Assisted players with online account management (registration, deposits, withdrawals)
- Resolved technical issues related to sportsbook website/app
- Provided customer service via live chat, email, and phone
- Addressed inquiries about betting options, promotions, loyalty programs, casino, and terms/conditions
Store Operations Associate
T-Mobile
East Hanover
04.2020 - 01.2022
- Maintaining optimal customer service by interacting with customers in an interpersonal yet professional manner
- Keeping physical item inventory up to date, unloading shipments and maintaining overall store aesthetic
- Troubleshooting general and more extensive customer issues
Floor Manager
Macy's
NY
09.2019 - 03.2020
- Developed a team of executives through coaching, follow up and recognition
- Boosting sales by fostering a customer centric selling culture
- Educating potential clients on the value of credit card rewards
Customer Service Leader
Holiday Inn Club Vacation
Sevierville
02.2019 - 07.2019
- Developed sales for the largest timeshare property in the country
- Managed and closed inbound leads
- Educated potential clients on the value of owning as opposed to renting
- Sold 180k volume within 5 months
Education
BA - Economics
University of Tennessee
Knoxville, TN05.2015
Skills
- Bilingual: Spanish (native language, written and verbal), English (full professional proficiency)
- Proficient in Microsoft Word, Excel, PowerPoint and other office suite programs
- Leadership initiative
- Strong interpersonal and organizational skills
- Detail oriented
Certification
- Property and Casualty, Active
- Life and Annuity, Active
- Driver License, Active
Timeline
Customer Service Representative
BetUS
08.2024 - 04.2025
Family first life
08.2022 - Current
Store Operations Associate
T-Mobile
04.2020 - 01.2022
Floor Manager
Macy's
09.2019 - 03.2020
Customer Service Leader
Holiday Inn Club Vacation
02.2019 - 07.2019
BA - Economics
University of Tennessee