Yenny Reid Buckley

• Provide assistance to customers experiencing technical difficulties, with their Omnipod 5 guiding them through step-by-step resolutions with patience and professionalism.
• Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
• Maintaining a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
• Improve customer satisfaction by providing timely and accurate technical support for various software and hardware issues.

• Provided assistance to Home Depot customers.
• Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.

• Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.

• Link between business accounts and depot repair,liaison between the customer and the company providing constant follow up and assurance of customer satisfaction with PC depot repair.

Provided technical support for the ATT Uverse account making sure that their phone services and internet services were stable and woking efficiently.

• Explained features and advantages of Sirius Xm radio products or services to promote sales.

• Technical Support for Time Warner Cable Customers
• Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.