Summary
Overview
Work History
Education
Skills
LANGUAGES
Certification
Timeline
Generic

Yerlin Sánchez Guerrero

Alajuelita

Summary

Exceptional communicator with strong problem-solving and conflict resolution abilities, thriving in high-pressure environments and enhancing team performance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Domestic & General Sales Representative

Movate
06.2025 - Current
  • Developed comprehensive product knowledge to enhance customer engagement and drive sales.
  • Cultivated strong relationships with clients, leading to repeat business and referrals.
  • Implemented CRM systems for tracking customer interactions and optimizing follow-up strategies.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.

Customer Service Supervisor

Teleperformance
02.2025 - 05.2025
  • Supervised team of customer service agents, providing coaching and real-time support to enhance performance.
  • Monitored KPIs and implemented workflow improvements to optimize efficiency.
  • Acted as liaison between team members and management to communicate updates and feedback.
  • Leveraged data analytics to identify trends and formulate strategies for process enhancement.

Customer Support Representative

Teleperformance
08.2024 - 02.2025
  • Assisted customers with inquiries and issues regarding Starlink products and services. Ensured customer satisfaction by resolving problems efficiently and effectively. Maintained positive relationships between customers and company through proactive communication.

YouTube Partner Support

Teleperformance
08.2023 - 08.2024
  • Collaborated with U.S. partners like Max and Paramount to strengthen partnerships. Maintained accuracy of content and product displays across YouTube and YouTube TV. Recognized as Subject Matter Expert (SME) based on outstanding performance and knowledge.

Technical Support Agent

Teleperformance
06.2021 - 08.2023
  • Managed inbound calls related to satellite internet technical issues. Delivered high-level troubleshooting and customer care. Appointed SME for demonstrating product and technical proficiency.

Customer Support Agent

Concentrix
09.2019 - 12.2020
  • Assisted customers with finance and loan inquiries. Delivered detailed account information and resolved concerns promptly.

Backup Quality Assurance Analyst

Sykes
01.2018 - 08.2019
  • Audited customer-agent interactions to ensure quality standards. Conducted follow-up calls and provided feedback to improve service delivery.

Customer Sales & Service Agent

Sykes
07.2017 - 01.2018
  • Handled inbound calls while also promoting sales and meeting targets. Delivered tailored support and product recommendations to clients.

Education

High School Diploma - undefined

Instituto de Educación Dr. Clodomiro Picado Twight
Turrialba, Cartago
11.2017

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Peace River Elementary
Port Charlotte, Florida
12.2007

Skills

  • Leadership
  • Adaptability
  • Multitasking
  • Problem-solving
  • Critical thinking
  • Working under pressure
  • Time management
  • Resilience
  • Data entry
  • Verbal and written communication
  • Fluent in English
  • CRM proficiency
  • Microsoft Office expertise

LANGUAGES

English | Native
Spanish | Native

Certification

White Belt Certificate

Timeline

Domestic & General Sales Representative

Movate
06.2025 - Current

Customer Service Supervisor

Teleperformance
02.2025 - 05.2025

Customer Support Representative

Teleperformance
08.2024 - 02.2025

YouTube Partner Support

Teleperformance
08.2023 - 08.2024

Technical Support Agent

Teleperformance
06.2021 - 08.2023

Customer Support Agent

Concentrix
09.2019 - 12.2020

Backup Quality Assurance Analyst

Sykes
01.2018 - 08.2019

Customer Sales & Service Agent

Sykes
07.2017 - 01.2018

High School Diploma - undefined

Instituto de Educación Dr. Clodomiro Picado Twight

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Peace River Elementary

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Yerlin Sánchez Guerrero