Summary
Overview
Work History
Education
Skills
Timeline
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Yocelyn Tatiana Torres Namoyures

Ingeniería En Sistemas
San Francisco de Dos Rios

Summary

My career objective lies in the possibility of finding a stable company in which I can grow professionally, with a commitment to a goal-oriented
professionally, with the commitment of a goal-oriented, responsible, supervisory and team player,
responsible, able to supervise and work in a team.

Overview

6
6
years of professional experience

Work History

IT Support

Plannatech
01.2022 - Current
  • Promoted adherence to industry best practices through ongoing research on emerging technologies and trends within IT support services sector.
  • Streamlined IT support processes through the development of comprehensive documentation and user guides for common issues.
  • Collaborated with cross-functional teams for effective IT support in various projects throughout the organization.
  • Reduced IT support tickets through proactive identification and resolution of common user issues via.
  • Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.


Ejecutivo De Servicio

Instituto Costarricense De Electricidad
12.2017 - 07.2021
  • Increased efficiency and team productivity by promoting operational best practices.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Cross-trained and provided backup support for organizational leadership.
  • Testing of massive virtualization of equipment, my responsibilities included identifying
    my responsibilities included, identifying bugs, mainly
    documenting them and sending them to the
    department for their respective correction.
  • Advanced knowledge of Office.
    - Support to the Management Center Coordinator
    Supervision of service agents to achieve daily goals.
    daily goals.
  • Recruitment of new and current personnel.
    Identification, classification and assignment of faults to the appropriate
    to whom it corresponds for review.

Education

No Degree - Ingenieria En Sistemas Computacionales

Universidad Latina
Heredia
05.2001 -

Skills

  • IT Support Management
  • Attention deficit support
  • Teamwork
  • Troubleshooting
  • Customer service
  • Conflict management
  • Project management
  • Proven ability in
    time management and
    objectives
  • Great ability to
    ability to adapt to pressurized
    pressure environments
  • Knowledge of
    agile methodologies
  • Knowledge of Office
    365
  • Data Analysis

Timeline

IT Support

Plannatech
01.2022 - Current

Ejecutivo De Servicio

Instituto Costarricense De Electricidad
12.2017 - 07.2021

No Degree - Ingenieria En Sistemas Computacionales

Universidad Latina
05.2001 -

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Yocelyn Tatiana Torres NamoyuresIngeniería En Sistemas