Yohel Soto
San Rafael
Summary
Detailed Payroll Clerk possessing exceptional communication skills and eagerness to learn. Creative problem solver with 6-year background in administering payroll processing for 20000 employees while following defined procedures.
Overview
9
9
years of professional experience
Work History
Payroll /Tax Professional I
Concentrix
03.2023 - Current
- In charge of handling Year End process from start to end to comply with US laws.
- Owner of multiple audits to guarantee tax and payroll accuracy for more than 20000 employees.
- POC for company integrations. Have been in change of more than 3 integrations in last year for more than 5 companies within Concentrix.
- POC for any jurisdiction withholding and unemployment registrations
- In charged of running the US Payroll for more than 20000 employees from start to end.
- POC of RSA process. Handle all tax validation and totals uploads within our system and third party processor.
- POC of Employee Stock Purchase Plan. Auditing contributions totals period by period.
Payroll Specialist
Concentrix
10.2018 - 03.2023
- In charge of handling, organizing and running on-cycle and off-cycle payrolls on a bi-weekly basis for over 20000 employees, using Workday system
- Main contact with our third parties for on-cycle and off-cycle payroll settlement and funding via OSV
- Calculated salaries, rate changes, retroactive adjustments, overtime, OTPs, vacation, termination and garnishments on Workday
- Handled all Wisely card payment daily for hot state terminations on Smart Compliance
- Monitored ESPP enrollments, cancellations and terminations with our partners
- Experience on Year End processing and tax corrections
- Created an audit in order to monitor all termination cases and guarantee no errors on final payments
- Process Payroll validations for United States and Canada in order to avoid over and under payments
- Worked on an implementation of a tool that would keep together the information of around 70,000 employees after a company merge
- In charged of processing high management reports, in order to provide financial status to our partners.
HR II Payroll and Exits Analyst
Amazon.com
11.2016 - 09.2018
- Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce
- Handled different audits in order to prevent Payroll errors in states such as California
- Managed high impact referral and non-referral bonuses payment process for Canada, EMEA and United States
- Managed full Severance payment process for United States, by analyzing the previous employee - employer agreement, state policy and payment process
- Launched an audit that Identified termination cases that were impacted the different signing bonuses payments
- I reduced escalations from around 10 per month on 2017 to 0 on 2018
- Designed an audit that prevented the wrong pay group codification for new hires
- This audit was implemented on the company Onboarding team
- Managed pay rate changes on Amazon new sites openings
- A report was created by me in order to identify the sites openings
- Established and monitored employee's termination entries
- Handled different termination legal inquiries related to states policy breaches
- Managed employees Deceased cases by taking care of the benefits payment to beneficiaries
- Implemented a problem resolution meeting called GEMBA, where the different teams could get together in order to discuss the most common processes gaps for improvement.
Employee Resource Center
Amazon.com
12.2015 - 11.2016
- Worked with company customers to understand requirements and provide exceptional HR service
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Assisted with meetings and presentations within company
- Achieved departmental objectives by collaborating with staff to share and implement best practices.
Education
Bachelor of Business Administration -
Universidad Fidelitas
HerediaExecutive English For Customer Service -
Instituto Nacional De Aprendizaje
HerediaSkills
- Business operations
- Performance monitoring
- Payroll liabilities
- Performance improvements
- Year End processor
- Jurisdiction Registrations
Computer Skills
Workday
ADP
OSV
Excel
Microsoft Package
Microsoft Access
PeopleSoft
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Others
Costarrican Passport, American Visa up to date
Timeline
Payroll /Tax Professional I
Concentrix
03.2023 - Current
Payroll Specialist
Concentrix
10.2018 - 03.2023
HR II Payroll and Exits Analyst
Amazon.com
11.2016 - 09.2018
Employee Resource Center
Amazon.com
12.2015 - 11.2016
Bachelor of Business Administration -
Universidad Fidelitas
Executive English For Customer Service -
Instituto Nacional De Aprendizaje