Yordany Gabriel Beteta Calderon

Responsible to oversee and optimize collections procedures for NAM and LTAM regions by coordination and presenting solutions to the different stakeholders, while providing good customer experience and maintaining KPIs achievable.

Strong guidance and leadership to support collections Supervisors to implement strategies to improve efficiency in payment recovery and analyze delinquent accounts to coordinate corrective actions

Responsible to create a global account collections team overseeing 17 countries (LTAM and Caribbean) to standardize process within the region, centralize point of contacts and maximize performance.

Responsible to handle special project to close the APL brand within CMA CGM group by collecting all pending past due items and bring the remaining $9M down to $0 by working closely with sales team and proposing new strategies to close negotiations with customers.

Led team in implementing process improvements to enhance operational efficiency while developing and executing strategic plans to achieve organizational goals in terms of cash application turn time.

Coordinated cross-departmental initiatives to streamline workflows and communication between billing team and dispute department to reduce amount of errors and guarantee trustful information for collections department to proceed contacting customers to get payments in.