Yorlli Arce Baltodano

- Manager for USA and all CAM locations.
- Travel 30% to align the department' policies for each country.
- Manager for credit, collection, cash applications
- Approved or reject credit limit.
- Monthly meetings with sales to review the metrics.
- Monthly meetings with commercial's managers to review the metrics.
- Ensure all the reports for our department be delivery on time.
- Weekly meeting with upper manger to be align.
- Align the lawyer regarding to pre-legal collection process.
- Monitor and analyze the portfolio's history and the key indicators that influence its performance, in order to identify atypical movements and anticipate possible risks.
-Monitor compliance with internal policies and procedures to ensure an adequate credit granting process and efficient debt collection management.
-Prepare and control the department's budget, ensuring the efficient and responsible use of allocated financial resources.

• Company Overview: Work successfully with extreme deadlines and procedures
• KPIs, SLA and QA
• Work successfully with extreme deadlines and procedures
• KPIs, SLA and QA
• One a one with team to mitigate the exposure and financial losses of the company's customers' network
• Handle escalations from sales, Directors, and customers
• Working close with compliance department
• Handle all the agent's suspensions or reactivation system
• Mentor and train credit and collections staff
• Approve or reject write off, Agent's system deletion, pre-legal collections, among others
• Keep motivated the team to get successful results
• Weekly meetings: Collection efforts, Metrics, QA, strategy
• Weekly meetings with upper manager (strategies, projects, Metrics, ETC.)
• Coordinating daily duties/ managing the Forecasts, elaborate reports, and ensuring all metrics hitting the estimations and goals
• Involved in projects to improve the collection department
• Approved or rejected payment terms for customers
• Provide information about (Major positive, Highlights and Major Negative for whole collections department
• Work successfully with extreme deadlines and procedures
• KPIs, SLA and QA

• Company Overview: Coordination of collections activities and escalations with business partners and customers
• Coordination of collections activities and escalations with business partners and customers
• Responsible for creating and reporting the Bad Debt Reserve, variance report
• Responsible for planning, coordinating, supervising, and managing the collections department activities to mitigate the exposure and financial losses of the company's customers' network
• Responsibility for professionals and/or managers and perform all duties inherent in a manager role or managing projects or processes
• Develop new strategies in the department
• In charge of handling all the things related to the department, (purchases, supplies among other)
• Manager roles in AR departments, and local duties on the floor
• Meetings with internal upper management and customers
• A major responsibility of the position is to ensure its accuracy and alignment to management policies and to drive continuous improvements and changes on processes and procedures by identifying recurring errors in applications
• Manage $3,1B Américas Porfolio-Américas
• Manage all the collection activities in accordance with policies and procedures
• Coordination of collections activities and escalations with business partners and customers

• Approve or reject the credit limit for customers, also approve refunds for higher amounts
• Create metrics for collections, made one a one, coaching and complete annual performance
• Identify process improvements, recommend, and implement changes
• Develop action plans to resolve outstanding balance
• Resolving all kinds of issues with ACH, CHECKS, CREDIT CARDS, WT (REFUNDS, ADJUSTMENTS, DEBIT MEMOS, REMITTANCES, CREDIT NOTES)
• Block or release orders
• Resolve all kind of issues from BRAZIL ACCTS
• (OTC) Reconciliation accounts
• (Bank, customer, company)

• Work successfully with extreme deadlines and procedures, Identify process improvements
• Meetings once a week to see how the team was with the goals
• One a one, coaching and creates a work environment that promotes teamwork