Youssef Jbara
Telecommunication & ICT Consultant
San José,Costa Rica
Summary
Experienced senior consultant and business developer offering proven track record of working with customers to achieve solutions and drive company growth. Skilled in networking with industry professionals to build lead pipeline and increase client base.
Youssef Jbara is a senior consultant and business developer in telecommunications , ICT and cloud services, with electronics engineering and a bachelor's degree in physics with an emphasis in Telecommunications, he has more than 25 years of experience in telecommunications, Mobile Networks, 5G, FTTX Networks, Cloud Services and Digital Transformation among others.
He participated in the design of integral solutions, implementation of different projects of Mobile and Fixed Networks in the Middle East: Lebanon, United Arab Emirates and Latin America: in Costa Rica, El Salvador and Nicaragua and Panama.
Some of the projects and responsibilities:
• National deployment of the 2G / 3G / 4G mobile network in Costa Rica.
• Professional services and maintenance of the 2G mobile network in Costa Rica.
• National deployment of the 2G / 3G mobile network in El Salvador.
• Design and consultancy for a national SDH network in Nicaragua.
• Design and consultancy for a nationwide microwave network in Panama.
• Launch of the first Huawei academy in Central America with the UNA National University.
• Participation and coordination of workshops with the CIEMI and CIPIC engineering faculty.
• Launch of Huawei's Cloud Services Business Unit.
• Participation in different Seminars and Webinars at an international level.
• Collaborate with most global providers such as: Huawei, Ericsson, Nokia and Alcatel and Operators such as: France Telecom, ICE(Kolbi), Claro, Personal Telecom and Telefónica (Movistar).
Currently, he is the director of business development and Vice President of SAJUMA GROUP SA in Costa Rica and the Central American region.
Overview
20
20
years of professional experience
7
7
years of post-secondary education
4
4
Certificates
4
4
Languages
Work History
VP of Sales and Business Development
SAJUMA GROUP SA
Concepcion tres rios La union, Cartago
12.2021 - Current
- Continually evaluated marketplace trends and oversaw gathering of competitive intelligence within markets and across service lines.
- Created strategic service roadmaps for new initiatives.
- Supported business development efforts and coordinated with marketing team on special campaigns.
- Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Business Development Consultant
Huawei Technologies Costa Rica SA
San Jose - Costa Rica, San Jose
09.2019 - 11.2021
- Pitched plans and investment strategies to potential partners to raise capital.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Devised business plan outlining concise and actionable targets and sales goals.
- Improved sales documents with new and improved features.
- Managed needs of more than 15 customers at once using strong prioritization and multitasking abilities.
- Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
Account Executive Manager
Huawei Technologies Costa Rica SA
San Jose - Costa Rica, San Jose
05.2011 - 08.2019
- Maintained up-to-date knowledge of Professional Services and performed competitor analysis.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Prepared and implemented strategic growth plans for territory based on company goals and expectations.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Investigated and integrated new strategies to expand business operations and grow customer base.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Managed Services Director
Huawei Technologies Costa Rica SA
San Jose - Costa Rica, San Jose
09.2009 - 05.2011
- Exceeded goals through effective task prioritization and great work ethic.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Handled +50 calls per day to address customer inquiries and concerns.
- Participated in team-building activities to enhance working relationships.
- Improved operations through consistent hard work and dedication.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Drove operational improvements which resulted in savings and improved profit margins.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Senior Project Director
D.C Group/Indra
Escazu, San Jose
01.2009 - 06.2009
- Hired and managed consultants, contractors and sub-contractors to complete project tasks.
- Oversaw business operations and produced updated status reports outlining each project to meet milestones.
- Developed project control roadmap to guide various projects.
- Developed and oversaw project operations and managed multi-functional issues through resolution.
- Led preparation of bid packages and associated scopes of work, appendices and exhibits.
- Monitored project and program quality to meet audit expectations.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Obtained needed resources by strategically negotiating with stakeholders and outside suppliers.
Roll Out TPM & Project Coordinator
Alcatel- Lucent
Sabana, San Jose
06.2002 - 01.2009
- Improved operations through consistent hard work and dedication.
- Created plans and communicated deadlines to complete projects on time.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked with customers to understand needs and provide excellent service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
Education
Bachelor of Science - Electrical, Electronics Engineering Technologies
Institute of Sciences
Beirut- Lebanon 09.1978 - 07.1982
Bachelor of Science - Engineering Physics
Lebanese University
Beirut Lebanon 09.1978 - 06.1981
Skills
- Account development
Accomplishments
- Supervised team of 80+ staff members.
- Achieved Target through effectively helping with Daily Tasks.
Certification
GSM, UMTS, LTE and WIMAX Networks & IT Subsystem Advanced Radio Network Planning Advanced Transmission Network Planning SDH/PDH/DWDM Optimization & Parametrization of Mobile Networks FTTX Networks. IBS/DAS solutions for mobile Networks. DATA Centers and Clouds solutions. Basic and Advanced UMTS/WCDMA Networks Systems.
Timeline
VP of Sales and Business Development
SAJUMA GROUP SA
12.2021 - Current
Business Development Consultant
Huawei Technologies Costa Rica SA
09.2019 - 11.2021
Cloud services /Digital Transformation
07-2019
5G / DC and virtualization
07-2015
Account Executive Manager
Huawei Technologies Costa Rica SA
05.2011 - 08.2019
Managed Services Director
Huawei Technologies Costa Rica SA
09.2009 - 05.2011
Senior Project Director
D.C Group/Indra
01.2009 - 06.2009
> Transmission and commutations networks > WIMAX Networks Overview > HSPA & user services > CEM platform > OWS & Work Force management system.
05-2007
GSM, UMTS, LTE and WIMAX Networks & IT Subsystem Advanced Radio Network Planning Advanced Transmission Network Planning SDH/PDH/DWDM Optimization & Parametrization of Mobile Networks FTTX Networks. IBS/DAS solutions for mobile Networks. DATA Centers and Clouds solutions. Basic and Advanced UMTS/WCDMA Networks Systems.
01-2003
Roll Out TPM & Project Coordinator
Alcatel- Lucent
06.2002 - 01.2009
Bachelor of Science - Electrical, Electronics Engineering Technologies
Institute of Sciences
09.1978 - 07.1982
Bachelor of Science - Engineering Physics
Lebanese University
09.1978 - 06.1981
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