Youssra Moghnieh
Dearborn Heights,MI
Summary
Committed job seeker experienced in handling sales operations and customer services. Highly-motivated with desire to take on new challenges.
Skilled at maximizing client satisfaction by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities. Strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
15
15
years of professional experience
Work History
Sales Operations Coordinator
GARDEN FOODS DISTRIBUTORS
Dearborn, MI
02.2024 - Current
- Coordinate sales activities by efficiently inputting and managing customer orders, ensuring accuracy and timely processing
- Play a pivotal role in facilitating financial transactions, handling cash, checks, and payments from customers and sales representatives, fostering strong client relationships
- Maintain meticulous customer records to ensure data accuracy, completeness, and accessibility, supporting personalized service delivery and relationship-building
- Collaborate closely with the sales team to optimize routes and schedules for truck drivers, enhancing service efficiency and customer satisfaction
- Provide proactive customer service by promptly addressing inquiries, resolving issues, and identifying opportunities to upsell or cross-sell products
Foreign Affairs Service Officer
MINISTRY OF FOREIGN AFFAIRS AND EMIGRANTS
Beirut, Lebanon
01.2016 - 02.2023
- Managed international relations with Lebanese embassies worldwide, liaising with local authorities and ministries to validate legal documents and resolve foreign affairs matters
- Assisted Lebanese citizens with navigating legal processes and resolving issues concerning relatives abroad, demonstrating strong diplomatic and interpersonal skills
CUSTOMER SEVICE AND DATA ENTRY SPECIALIST
OGERO
Beirut, Lebanon
01.2014 - 01.2016
- Resolved customer complaints promptly and professionally, ensuring high levels of satisfaction and retention
- Performed accurate data entry of referrals from various departments, maintaining meticulous records and facilitating efficient communication
Financial and Business Operations Specialist
LIDA CALL
Beirut, Lebanon
01.2012 - 01.2014
- Manage accounting operations, including accounts receivable/payable, journal entries, and payment processing, ensuring financial accuracy and compliance
- Cultivate business relationships by acquiring contracts and delivering exceptional customer service, enhancing sales and brand loyalty
- Conduct monthly bank reconciliations and proactive follow-up to resolve discrepancies, demonstrating strong analytical and problem-solving skills
Supply Chain and HR Operations Coordinator
4M TRADING COMPANY
Beirut, Lebanon
08.2010 - 12.2011
- Enhanced supply chain efficiency and cost-effectiveness by administering daily purchase transactions and implementing optimized inventory management
- Evaluated applicant documents and supported HR operations, showcasing organizational and administrative abilities
INTERNSHIP
LEBANSE CENTRAL BANK AND BANK AUDI
Beirut, Lebanon
07.2009 - 08.2009
- Received comprehensive training in various aspects of banking operations, such as teller duties, account management, and currency exchange. Acquired essential foundational knowledge and skills crucial for a successful career in banking
Education
Master of Business Administration - Business Management
Lebanese International University
06-2016
Diploma in "Management," "Human Resources" And Courses in Finance -
Haigazian University
06-2011
Bachelor of Business Administration -
Haigazian University
02-2010
Law -
Lebanese University
Skills
- Interpersonal skills
- Organization
- Time management
- Work ethic
- Learning readiness
- Customer engagement and support
- Detail Oriented
Languages
- English (fluent)
- Arabic (native speaker)
- French (learner)
Accomplishments
Volunteered at Al Hadi Institute for the Deaf, Blind and Learning Disabilities:
Developed and delivered tailored English language lessons to students with diverse learning disabilities, enhancing communication skills and academic performance
Haigazian University Kickboxing Team Head:
Managed team logistics, overseeing member coordination, financial budgeting, and equipment procurement to support peak performance in local competitions
Represented Haigazian University in the World Kickboxing Association Championship in Spain, 2009, achieving competitive standings
Competed in and secured top placements in multiple Lebanese Kickboxing Championships, demonstrating sustained excellence and sportsmanship
Hobbies and Interests
- Documentaries
- Fitness
- Travel
- Reading
References
References available upon request.
Timeline
Sales Operations Coordinator
GARDEN FOODS DISTRIBUTORS
02.2024 - Current
Foreign Affairs Service Officer
MINISTRY OF FOREIGN AFFAIRS AND EMIGRANTS
01.2016 - 02.2023
CUSTOMER SEVICE AND DATA ENTRY SPECIALIST
OGERO
01.2014 - 01.2016
Financial and Business Operations Specialist
LIDA CALL
01.2012 - 01.2014
Supply Chain and HR Operations Coordinator
4M TRADING COMPANY
08.2010 - 12.2011
INTERNSHIP
LEBANSE CENTRAL BANK AND BANK AUDI
07.2009 - 08.2009
Master of Business Administration - Business Management
Lebanese International University
Diploma in "Management," "Human Resources" And Courses in Finance -
Haigazian University
Bachelor of Business Administration -
Haigazian University
Law -
Lebanese University
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