Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Technological Skills
Personal Information
Timeline
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YU-MIN HUANG TAI

Summary

Bilingual, specialized in technical support, customer service and leadership, very good soŌ and technical skills, extensive experience in technical and non-technical escalaƟons, more than 10 years. Proven skills, technical support, leadership, support for leaders, problem resoluƟon and analysis, support for new collaborators and the leadership team.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Remote Fleet Engineer

Hp Inc
04.2024 - Current

IT Support Engineer II

NovaComp/Amherst
01.2022 - 01.2023
  • Diagnosis and resoluƟon of internal applicaƟon problems.
  • Management of access to new computers, and shared folders of sensiƟve informaƟon.
  • Control and tracking of new and old computers using MicrosoŌ Intune.
  • Tracking and control of mobile devices through Cisco MDM, in case of loss or theŌ.
  • GeneraƟon of shipping labels for new and old equipment.
  • Assignment, withdrawal and control of licenses for applicaƟons such as Adobe and more.
  • Request for new equipment for recent employees.
  • IdenƟty verificaƟon in case of password reset.
  • Tools: Jira, SharePoint, AcƟve Directory, Slack.

Hospitality IT Support

Amadeus 2
01.2021 - 01.2022
  • Direct assistance to hotel staff, with access and account creaƟon.
  • Guide and support on seƫng up promoƟons, inventory, and availability.
  • Support and diagnosƟcs in hotel reservaƟon systems worldwide.
  • AƩend to inquiries about reservaƟons and rates, offer follow-up unƟl resoluƟon of such incidents.
  • Assistance during emergencies of natural disasters to hotels, with the management of their availability.
  • Tools: Salesforce, SABRE.

Customer Support Associate

Blackbaud Costa Rica
01.2018 - 01.2021
  • Support for the leadership team.
  • Assistance during floor escalaƟons.
  • Guidance and training to new hires.
  • Assistance during the review and hiring of candidates.
  • Analysis and troubleshooƟng for non-Profit OrganizaƟons.
  • Tools: Salesforce.

Education

High School Diploma - undefined

01.2001

Skills

  • Excel
  • MS Office 365
  • PowerPoint
  • Visio
  • Active Directory
  • Confluence
  • SABRE
  • Cisco MDM
  • Microsoft Intune
  • HP Virtual Rooms
  • SAP Inventory Management
  • Adobe
  • HTML
  • Atlassian
  • Citrix Workspace
  • ZenDesk
  • Salesforce
  • Outlook
  • Jira
  • Cisco WebEx
  • TeamViewer
  • Proactive
  • Accountability
  • Punctuality
  • Excellent oral and written communication
  • Problem Solving
  • Adaptability

Websites

Certification

Introduction to Linux, eDX, 2017-01-01

Languages

English
Spanish

Technological Skills

  • Excel
  • MS Office 365
  • PowerPoint
  • Visio
  • Active Directory
  • Confluence
  • SABRE
  • Cisco MDM
  • Microsoft Intune
  • HP Virtual Rooms
  • SAP Inventory Management
  • Adobe
  • HTML
  • Atlassian
  • Citrix Workspace
  • ZenDesk
  • Salesforce
  • Outlook
  • Jira
  • Cisco WebEx
  • TeamViewer

Personal Information

Title: IT Consultant/Technical Support

Timeline

Remote Fleet Engineer

Hp Inc
04.2024 - Current

IT Support Engineer II

NovaComp/Amherst
01.2022 - 01.2023

Hospitality IT Support

Amadeus 2
01.2021 - 01.2022

Customer Support Associate

Blackbaud Costa Rica
01.2018 - 01.2021

High School Diploma - undefined

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YU-MIN HUANG TAI