Websites
Summary
Skills
Overview
Work History
Education
Work Availability
Quote
Timeline
Generic

Zecil Sanchez

Poas,CR

Summary

Goal-oriented Team Manager commended for first-rate leadership, communication and multitasking abilities. Well-versed in implementing team objectives and goals and mediating interpersonal issues. Offering 5+ years of hands-on experience overseeing daily operations and guiding team members toward achieving goals.

Skills

  • Administration and Reporting
  • Verbal and Written Communication
  • Complex Problem Solving
  • Analytical & Critical thinking
  • Employee Coaching and Motivation
  • Performance Evaluations
  • Teamwork and Collaboration
  • Decision-Making
  • Dependable and Responsible

Overview

10
10
years of professional experience

Work History

Team Manager

Foundever
Heredia, CR
12.2018 - 10.2023
  • Led a cross-functional team of 10+ engineers, fostering collaborative problem-solving skills to efficiently address technical issues.
  • Spearheaded continuous improvement to enhance performance, resulting in just 5% rework while meeting KPIs.
  • Utilized data analysis and reporting to track team performance and make recommendations.

SME

Foundever
Heredia, CR
08.2018 - 11.2018
  • Mentored junior team members in best practices, industry standards, and technical skills.
  • Ensured agents were well-versed in new processes and equipped to address the diverse needs of end customers.
  • Coordinating staffing and managing phone coverage for various activities, efficiently managing time off to maintain seamless operations.
  • Served as consultative resource on SONOS system operation, updates and maintenance.

Trainer

Foundever
Heredia, CR
12.2013 - 07.2018
  • Oriented and trained onboarding and tenured staff on new, established, and changed programs.
  • Leverage interactive learning techniques to enhance engagement, knowledge retention, and skill development among trainees.
  • Supervised classroom during training delivery to determine if staff followed classroom guidelines and fulfilled necessary requirements of course objectives.

Education

Project Management Certification -

Coursera, Google
10.2023

Cisco CCNA certification -

Tech Academy, Sykes

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Team Manager

Foundever
12.2018 - 10.2023

SME

Foundever
08.2018 - 11.2018

Trainer

Foundever
12.2013 - 07.2018

Project Management Certification -

Coursera, Google

Cisco CCNA certification -

Tech Academy, Sykes

Similar Profiles

CREATE PROFILE
Zecil Sanchez