Zenobia Swinton
Fort George G Meade,MD
Summary
Dedicated Customer Service Professional, with excellent communication, listening, and problem-solving skills. Successful career with the DoD with experience as a Management Analyst at the Joint Force Head Quarters (JFHQ) at Joint Base McGuire Dix Lakehurst (JBMDL) and as a Material Handler at the U.S. Property Fiscal Office (USPFO). Several years of additional experience as a department store sales associate. Ability to drive the customer experience through customer-centric behavior and actions, evaluating customer needs and providing product and service solutions to promote customer loyalty.
Overview
39
39
years of professional experience
Work History
Stocker
Challlenge Unlimeted, Inc
Alton, IL
12.2021 - Current
- Stocked shelves with items making sure items were not outdated and brought forward.
- Arranged product on shelves following merchandising guidelines.
- Stocked merchandise by UPC codes and read labels to match.
- Maintained merchandise presentation by stocking and rotating merchandise.
- Broke down and discarded empty packaging and boxes after stocking products.
Cashier Assistant Manager
Circle K
Red Bank Road , SC
10.2021 - 12.2021
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
- Directed cleaning, trash removal, and sanitation procedures to keep aisles and register area organized.
Coffee Shop Attendant
Pilot Flying J Travel Center
North Charleston, SC
08.2021 - 10.2021
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Supported highest standards of conduct and service to support company reputation.
Customer Service / Receptionist
H&R Block
10.2017 - 07.2021
- Greeted clients in a personalized and inviting manner.
- Matched clients with the best-suited tax professional for their needs.
- Scheduled clients and managed client exits by ensuring all current and future needs were met.
- Maintained office cleanliness and organization of resources.
- Operated cash register, collected payments and provided accurate change.
- Received payments for products and issued receipts.
- Learned roles of other departments to provide coverage and keep store operational.
Driver
Pat Lebon Rehabilitation Program
Mt. Holly, NJ
01.2014 - 11.2015
- Transported clients from their residents to program activities.
- Demonstrated professional conduct with clients and families.
- Contributed to team effort by being flexible in work assignments.
- Performed activities on schedule while maintaining regular attendance and punctual and tolerance.
- Drove clients to events and programs according to the activity schedule.
Cashier
Occupational Training Center
Halverson-Hall McGuire AFB, NJ
09.2014 - 09.2015
- Worked in food service operations at McGuire AFB alongside persons with disabilities.
- Prepared dining and serving areas by setting up tables and counters.
- Reconciled cash drawer at the start and end of shift.
- Accurately handled monetary and meal card transactions for military and civilian personnel quickly and efficiently.
Management Analyst
JFHQ
McGuire JBMDL, New Jersey
06.2007 - 08.2013
- Collaborated with cross-functional teams to manage organization's goals and objectives.
- Managed FED LOG logistics information system accounts, providing for transfer of data to users.
- Directed Freedom of Information Act (FOIA) administration for the New Jersey National Guard.
- Performed research and analyzed content of records to make disclosure determination under the FOIA.
- Conducted record searches and coordinated with other units on procedural problems involving complex cases.
Material Handler
USPFO NJ
Lawrenceville, New Jersey
08.1984 - 08.2007
- Directed warehouse team of four associates in the management and processing of inventory.
- Ensured accountability for property under command.
- Managed the full range of warehousing activities including receiving, storing, selecting and shipping general or specialized bulk and bin materials and equipment.
- Implemented plans for storage and arrangement of stock to determine warehouse configuration, setup, movement, rearrangement and traffic flow.
- Developed storage and space utilization plans in accordance with regulations for specific commodities and equipment.
- Coordinated incoming and outgoing shipments and placement of materials to facilitate movement in accordance with scheduling requirements.
Skills
- Customer Service
- Product Knowledge
- Problem Solving
- Consultative Sales
- Communications
- Organization and Prioritization
- Record and File Management
- Team Collaboration
- Customer Transactions
- Schedule Flexibility
Affiliations
- Microsoft Access, Excel, Word, POS
Timeline
Stocker
Challlenge Unlimeted, Inc
12.2021 - Current
Cashier Assistant Manager
Circle K
10.2021 - 12.2021
Coffee Shop Attendant
Pilot Flying J Travel Center
08.2021 - 10.2021
Customer Service / Receptionist
H&R Block
10.2017 - 07.2021
Cashier
Occupational Training Center
09.2014 - 09.2015
Driver
Pat Lebon Rehabilitation Program
01.2014 - 11.2015
Management Analyst
JFHQ
06.2007 - 08.2013
Material Handler
USPFO NJ
08.1984 - 08.2007
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