Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Zurisaday SANCHEZ

San José

Summary

Results-driven Training Manager with a track record of success in designing and implementing comprehensive training programs that align with organizational objectives. Proven ability to select and develop high-performing trainers, create engaging curriculum, and execute effective course plans. Adept at leading courses on a wide range of topics, delivering customized training solutions that enhance employee performance and drive business growth.

Overview

3
3
years of professional experience

Work History

Interim Training Coordinator

Spotify
01.2023 - Current
  • Developed eLearning modules for over 2000 CS Advisors, resulting in a 7% improvement in resolution intents across the enterprise
  • Organized and maintained training content within the internal Knowledge Management system and Learning Management system
  • Enhanced post-training surveys to capture more insightful feedback, resulting in a 20% increase in survey responses.
  • Conducted thorough needs assessments to identify skill gaps and develop appropriate training solutions.
  • Evaluated the effectiveness of training initiatives, making adjustments as needed to optimize results.

Training Manager

ModSquad
12.2020 - Current
    • Mentored a team of 5 trainers in best practices for adult learning techniques and curriculum design methodologies.
    • Managed new employee orientation training process for more than 400 employees each year.
    • Design and implement PIPs, resulting in 5-10% performance improvement for advisors in the bottom quartile.
    • Organized and edited training manuals, multimedia visual aids, and other educational materials for production advisors resulting in a 25% reduction of QA markdowns.
    • Evaluated success of training programs and implemented improvements to enhance effectiveness.
    • Championed employee recognition programs, celebrating individual achievements and reinforcing the value of ongoing personal development.

Assistant Project Manager

ModSquad
09.2020 - 12.2020
  • Delivered new hire training for multiple projects, covering company policies, job functions, and expectations
  • Conducted one-on-one coaching sessions for 7 customer support agents and 2 team leads to improve product knowledge and productivity.
  • Actively participated in weekly project reviews with senior management to discuss progress updates, challenges faced, potential solutions, and plans.
  • Played an integral role in the development and implementation of project quality assurance measures, resulting in improved outcomes and greater client satisfaction.

Education

Bachelor of Arts - Social Studies Teacher Education

Universidad De Costa Rica
San Jose
12.2024

Technical Degree - Accounting

CTP Dos Cercas
San Jose
12.2016

High School Diploma -

CTP Dos Cercas
San Jose
12.2016

Skills

  • Adult Learning Theories
  • Course Planning
  • Learning Management Systems (Skilljar, Google Classroom, iSpring)
  • E-Learning Authoring Tools (Articulate Rise 360, Elucidat, Camtasia)
  • Data Analysis
  • Adobe Creative Suite
  • CRMs (Zendesk, Salesforce, LivePerson, Khoros, Hubspot)
  • Gamification
  • Training Needs Analysis
  • Instructor Evaluations
  • Virtual Training

Languages

Spanish
Native language
English
Advanced
C1

Timeline

Interim Training Coordinator

Spotify
01.2023 - Current

Training Manager

ModSquad
12.2020 - Current

Assistant Project Manager

ModSquad
09.2020 - 12.2020

Bachelor of Arts - Social Studies Teacher Education

Universidad De Costa Rica

Technical Degree - Accounting

CTP Dos Cercas

High School Diploma -

CTP Dos Cercas

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Zurisaday SANCHEZ