ANGIE DANIELA SOTO PICADO
Goicoechea
Summary
Dedicated Service Desk Agent with a proven track record of delivering consistent and reliable technical support across a range of equipment. Conducts thorough diagnostics and troubleshooting to swiftly identify and resolve software and hardware issues. Collaborates closely with employees to effectively address their technical concerns, ensuring minimal disruption to workflow.
Overview
3
3
years of professional experience
Work History
SERVICE DESK AGENT
Fujitsu
04.2024 - Current
TECHNICAL CHAT AND EMAIL SUPPORT
Concentrix
11.2022 - 06.2023
CUSTOMER SERVICE REPRESENTATIVE
Sykes
11.2021 - 11.2022
Education
HIGHSCHOOL DIPLOMA -
Colegio tecnico profesional de Puerto Viejo
Puerto Viejo, SarapiquiSkills
- Control of MS Office
- Tech-savvy
- Network Troubleshooting
- Accuracy and Attention to Detail
Languages
English
Spanish
Timeline
SERVICE DESK AGENT
Fujitsu
04.2024 - Current
TECHNICAL CHAT AND EMAIL SUPPORT
Concentrix
11.2022 - 06.2023
CUSTOMER SERVICE REPRESENTATIVE
Sykes
11.2021 - 11.2022
HIGHSCHOOL DIPLOMA -
Colegio tecnico profesional de Puerto Viejo
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