Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Hi, I’m
Carlos Luis Chavarría Rivera
Customer and Tech Support
Curridabat,SJ
Summary
Overview
12
years of professional experience
2
Languages
Work History
MovateLa Aurora , Heredia
Technicall Support
08.2021 - Current
Job overview
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Reviewed customer account information to determine current issues and potential solutions.
- Triage Customer tickets to other agents and Departments according to the specific need.
Teleperformanse San Pedro, San José
Technical Support and Retentions
03.2020 - 03.2021
Job overview
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Reviewed and oversaw construction and renovation projects.
- Implemented employee incentive programs to promote positive work culture and increase retention.
VanRu Credit
CorporationSan Pedro, San José
Customer Service Representative
09.2016 - 11.2017
Job overview
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Eclipse&ActionSan Pedro , San José
Technical Support Representative
12.2011 - 07.2014
Job overview
- Assisted customers with product selection based on stated needs, proposed use and budget.
- Collaborated with colleagues in both domestic and international support facilities.
Education
Censa International San Jose
High School Diploma
12.2021
University Overview
Skills
- Technical support and assistance
- Upbeat and Positive Personality
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Issue and Complaint Resolution
- Creative Problem Solving
- Presentation Design
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsFlexible work hoursTeam Building / Company RetreatsWork from home optionPersonal development programsTimeline
Technicall Support
Movate
08.2021 - Current
Technical Support and Retentions
Teleperformanse
03.2020 - 03.2021
Customer Service Representative
VanRu Credit
Corporation
09.2016 - 11.2017
Technical Support Representative
Eclipse&Action
12.2011 - 07.2014
Censa International
High School Diploma
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