Carlos Luis Chavarría Rivera

Curridabat,SJ

Skills

Technical support and assistance
Upbeat and Positive Personality
Responding to Difficult Customers

Building Customer Trust and Loyalty
Issue and Complaint Resolution
Creative Problem Solving

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Work History

Technicall Support

Movate

La Aurora , Heredia

08.2021 - Current

Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
Reviewed customer account information to determine current issues and potential solutions.
Triage Customer tickets to other agents and Departments according to the specific need.

Technical Support and Retentions

Teleperformanse

San Pedro, San José

03.2020 - 03.2021

Actively listened to customers' requests, confirming full understanding before addressing concerns.
Reviewed and oversaw construction and renovation projects.
Implemented employee incentive programs to promote positive work culture and increase retention.

Customer Service Representative

VanRu Credit Corporation

San Pedro, San José

09.2016 - 11.2017

Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Technical Support Representative

Eclipse&Action

San Pedro , San José

12.2011 - 07.2014

Assisted customers with product selection based on stated needs, proposed use and budget.
Collaborated with colleagues in both domestic and international support facilities.

Education

High School Diploma -

Censa International

San Jose

12.2021

Overview

years of professional experience