Skills
Summary
Work History
Education
Overview
Generic

Carlos Luis Chavarría Rivera

Curridabat,SJ

Skills

  • Technical support and assistance
  • Upbeat and Positive Personality
  • Responding to Difficult Customers
  • Building Customer Trust and Loyalty
  • Issue and Complaint Resolution
  • Creative Problem Solving

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Work History

Technicall Support

Movate
La Aurora , Heredia
2021.08 - Current
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Triage Customer tickets to other agents and Departments according to the specific need.

Technical Support and Retentions

Teleperformanse
San Pedro , San José
2020.03 - 2021.03
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Reviewed and oversaw construction and renovation projects.
  • Implemented employee incentive programs to promote positive work culture and increase retention.

Customer Service Representative

VanRu Credit Corporation
San Pedro , San José
2016.09 - 2017.11
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Technical Support Representative

Eclipse&Action
San Pedro , San José
2011.12 - 2014.07
  • Assisted customers with product selection based on stated needs, proposed use and budget.
  • Collaborated with colleagues in both domestic and international support facilities.

Education

High School Diploma -

Censa International
San Jose
12.2021

Overview

12
12
years of professional experience

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Carlos Luis Chavarría Rivera