Eric Haberman
Georgetown
Summary
Customer and associate oriented General Manager/Leader with 25+ years of experience focused on increasing revenues, creating customer/team member loyalty, and maintaining/exceeding budgeted flow through goals. Adaptive and deadline-oriented, consistently executes and completes multiple projects throughout all working environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivation. Leads by example. Loyal ambassador to company, brand, owners, guests, and employees.
Overview
27
27
years of professional experience
Work History
Assistant General Manager, Support
Remington Hospitality, Lakeway Resort
08.2022 - Current
- General Manager in the day-to-day operations of the resort while providing oversight and leadership to all departments.; regularly running the property in GM's absence
- Review and analyze daily revenues and expenditures while comparing to forecasts and providing detailed feedback to all
- Acted as Task Force General Manager to hotel added to portfolio
- Established and provided support to Culture and Service Committees
- Conduct performance reviews and followups to departments heads.
Opening General Manager
Embassy Suites By Hilton Round Rock
07.2021 - 06.2022
- Successfully managed all aspects of the pre-opening process for the hotel and franchised restaurant (Bar Louie) in accordance with Brand, City, and Management Company standards
- Recruited and trained team of nearly 200 employees in a depleted and competitive job market
- Managed the purchasing of all inventory and established par levels
- Managed installation of all IT, Sales, and Operating systems
- Maintained local business relations by serving as an elected board member on the Round Rock Chamber of Commerce
- Established and implemented all standard operating procedures resulting in a smooth transition to incoming management team
- Oversaw and conducted training for all management and line-level staff.
General Manager
Homewood Suites
06.2017 - 07.2021
- Oversaw day-to-day operations of an award winning 114 room All-Suites hotel
- Maintained continued success and proficiency in accurate forecasting, budgeting, labor management, Sales, Food and Beverage, Brand compliance, business development, Human Resources, etc
- Received the coveted "Connie Pride of Excellence" award from Hilton two consecutive years
- Maintained Guest Service Scores in top 10% of the Brand throughout tenure
- Never missed quarterly or annual GOP or Revenue goals
- Maintained top ten in Trip Advisor ranking out of 236 hotels (#4 at peak)
- Managed hotel to remain profitable and open throughout the pandemic year of 2020 through creative sales efforts and tight management of expenses
- The hotel regularly lead the market in all categories for STR reports.
Senior Quality Assurance Auditor/Consultant
Hilton Worldwide
06.2004 - 06.2017
- Supported all Hilton Brands by conducting Quality Assurance Audits
- Conducted nearly 200 audits/property visits annually with a focus on condition, cleanliness, adherence to Brand standards, and guest service
- Supported new hotels throughout the opening process and beyond
- Conducted PIP evaluations and follow-up
- Trained new auditors and acted as a mentor/supporter
- Assisted in Food and Beverage standard creation and compliance for various Brands
- Assisted in developing Quality Assurance Standards manuals and checklists
- Conducted SALT (Guest Service) consultations for struggling hotels
- Was instrumental in introducing the QA evaluation process to International Hotels and following up on their success
- Brands supported:
- Hampton, Hilton Garden Inn, Home2 Suites, Embassy Suites, DoubleTree, Hilton, Tru, Hilton Grand Vacation Club, Homewood Suites, and Curio
- Regions supported:
- All states, Latin America, Caribbean, and Western/Southern Europe.
Director of Food and Beverage
Arden Hills Country Club & Spa
07.2001 - 06.2004
- Planned and ran all Food and Beverage operations for this high-end members only Country Club and Spa
- Managed four stand alone outlets including a Juice/Coffee Bar, Full Service Restaurant, members only Olympic Club, and Pool Side Cafe
- Oversaw Banquet sales and service for 50,000 sf of meeting space, focusing on high-profile weddings
- Consulted on addition of new guest villas (to provide overnight accomodations).
Director of Rooms
DoubleTree Hotel
06.1996 - 06.2001
- Ran all aspects of the Rooms Division for this 448-room property along with our 150 room sister property
- Directly oversaw Housekeeping, Front Desk, Bellman, and Security staff
- Maintained high levels of guest service scores and met all financial goals.
Education
No Degree - Hospitality And Criminal Justice
California State University
Sacramento, CASkills
- Financial Statement Review
- Sales Promotion
- Records Organization and Management
- Department Oversight
- Decision Making
- Budget Control
- Goal Setting
- Human Resources Oversight
- Team Leadership
- Customer Service Management
- Policy Development and Enforcement
- Performance Assessment
- Cost Reduction
- Employee Motivation
Accomplishments
- Certification and completion of Hilton's "All Suites" General Manager Leadership Program along with all required training related to Hilton GM Program:
- OnQ (Hilton's operating system)
- OnQ R&I (Rate and Inventory)
- GRO (Forecasting/Revenue Management)
- OnQ Accounting
- Various additional Hilton training courses.
Timeline
Assistant General Manager, Support
Remington Hospitality, Lakeway Resort
08.2022 - Current
Opening General Manager
Embassy Suites By Hilton Round Rock
07.2021 - 06.2022
General Manager
Homewood Suites
06.2017 - 07.2021
Senior Quality Assurance Auditor/Consultant
Hilton Worldwide
06.2004 - 06.2017
Director of Food and Beverage
Arden Hills Country Club & Spa
07.2001 - 06.2004
Director of Rooms
DoubleTree Hotel
06.1996 - 06.2001
No Degree - Hospitality And Criminal Justice
California State University
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