Summary
Overview
Work History
Education
Skills
Timeline
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David Ureña Padilla

Service Desk Specialist
San Jose

Summary

Professional with excellent organizational skills and a solid work history. I stand out for being a committed, highly dedicated individual who provides high-quality customer service and effectively resolves any issues that may arise. I am currently a graduate of a Cybersecurity Technician program and continue to steer my career towards the field of systems and IT security, with the goal of further developing my expertise in this ever-evolving field.

Overview

8
8
years of professional experience
2017
2017
years of post-secondary education
2
2
Languages

Work History

Service Desk Representative

Wipro
03.2025 - Current
  • Engaged in user support interactions via telephone.
  • Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
  • Addressed user customer service concerns and decided when to escalate problems to specialist team members.
  • Resolved common user concerns by utilizing preset issue resolution scripts.

Customer Service Specialist

Movate
06.2024 - 02.2025
  • Assist customers with their wide range of concerns, whether related to processes or system functionality. Carefully analyze their requests and follow established procedures to ensure an effective resolution.

Technical Support Assistant

Movate
05.2022 - 05.2024
  • Assist and/or explain to customers questions regarding various concerns, such as billing, technology, system configuration, and guide them on how features work and the best way to set them up according to their needs.
  • Provide first-level remote technical support for VOIP services to customers in both Spanish and English.

CAD Designer

Align Technology
06.2017 - 05.2020
  • Analyze the orders and prescription forms filled out by doctors, using them as a basis to design a treatment plan for each case.
  • Train the newest members of the workstation, helping them improve production and the quality of their cases.

Education

Linux and Cybersecurity - Advanced studies in Linux and Cybersecurity

Universidad Juan Pablo II
05.2024 - 11.2024

High School Diploma -

Liceo San Miguel
01-2016

Skills

Assertive communication

Leadership

Problem-solving

Multitasking Abilities

Windows

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Timeline

Service Desk Representative

Wipro
03.2025 - Current

Customer Service Specialist

Movate
06.2024 - 02.2025

Linux and Cybersecurity - Advanced studies in Linux and Cybersecurity

Universidad Juan Pablo II
05.2024 - 11.2024

Technical Support Assistant

Movate
05.2022 - 05.2024

CAD Designer

Align Technology
06.2017 - 05.2020

High School Diploma -

Liceo San Miguel

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David Ureña PadillaService Desk Specialist