Eida Solano
San José
Summary
Experienced Cloud App Services Engineer specializing in troubleshooting and optimizing Azure PaaS solutions such as App Services, Static Web Apps, and Azure Functions. Proficient in diagnosing performance and connection issues, configuring Authentication and Authorization with multiple identity providers. Possesses extensive knowledge of networking, QoS policy design, and packet capture analysis. Demonstrated ability to deliver technical training and mentor teams. Maintains a strong commitment to driving customer success and fostering innovation in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Azure Cloud App Services Engineer (PaaS)
Microsoft Azure (Tek Experts)
02.2023 - Current
- Diagnose and troubleshoot performance issues in App Services by analyzing HTTP frontend, ARM, and worker instance logs to ensure optimal functionality.
- Provide configuration guidance for Role-Based Access Control (RBAC), System-Assigned, and User-Assigned Managed Identities, tailoring access levels to specific App Services needs.
- Static Web Apps App custom authentication configuration assistance for different Identity providers including Microsoft Entra ID, Apple, Facebook, Google, Github, X and OpenID connect.
- Configure and optimize Azure Functions, managing both inbound and outbound connections to cloud and on-premises resources.
- Analyze HAR traces to identify and resolve performance issues in App Services.
- Acted as temporary Product Ready Trainer for the team delivering content,
Temporary Product Ready Trainer
Microsoft Azure (Tek Experts)
10.2024 - 12.2024
- Delivered a comprehensive new hire training program for the App Services team, effectively communicating complex technical concepts and creating visual aids, such as diagrams, to support various learning styles and ensure high knowledge retention.
- Collaborated with the Learning and Development team to update training curricula and labs, continuously improving program effectiveness and outcomes.
- Enhanced mentee and trainee performance through personalized coaching sessions, driving skill development and improved results.
Wide Area Network Support Specialist and Quality of Services Support Specialist
Cisco TAC (Sykes)
09.2021 - 07.2022
- Design and implement troubleshooting strategies to resolve network connectivity issues by evaluating reachability, latency, and response times across PPP, TCP/IP and Layer 2 Tunnel Protocol,VPDN configurations and protocols functionality.
- Analyze packet captures to diagnose the enforcement of Quality of Service (QoS) policies and traffic tagging.
- Assist users in creating and configuring QoS policies to classify and prioritize network traffic effectively.
- Configure, Diagnose and troubleshoot Wide Area Network connections using LTE technology.
Banking Customer Service Representative
Sykes
04.2020 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
Education
Bachelor of Computer Science - 2017
Universidad De Costa Rica
2nd Year CompletedHigh School Diploma -
01.2016
Networking Technical degree -
01.2016
Skills
- Analytical Problem-Solving
- Detail-Oriented Analysis
- Proficient in Computer Networking
- Proficient in Cloud Application Services
- Effective Time Management
- Strong Customer Support Skills
- Intuitive and self learner
- Proactive Team Player
- Strategic Decision Making
- Effective Communication
Certification
- Master Class Program, train the trainers (Tek Experts, 2024).
- Azure AZ900 (In progress).
- CCNA Routing and Switching (2021).
- Networking Technical Degree (CTP Puriscal, 2016).
- High School Diploma (CTP Puriscal, 2016).
Personal Information
- Age: 26
- Date of Birth: 06/17/98
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Temporary Product Ready Trainer
Microsoft Azure (Tek Experts)
10.2024 - 12.2024
Azure Cloud App Services Engineer (PaaS)
Microsoft Azure (Tek Experts)
02.2023 - Current
Wide Area Network Support Specialist and Quality of Services Support Specialist
Cisco TAC (Sykes)
09.2021 - 07.2022
Banking Customer Service Representative
Sykes
04.2020 - 09.2021
- Master Class Program, train the trainers (Tek Experts, 2024).
- Azure AZ900 (In progress).
- CCNA Routing and Switching (2021).
- Networking Technical Degree (CTP Puriscal, 2016).
- High School Diploma (CTP Puriscal, 2016).
Bachelor of Computer Science - 2017
Universidad De Costa Rica
High School Diploma -
Networking Technical degree -
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